Identify and communicate process improvements to leadership.

Maintain confidentiality and resolve customer issues effectively.

What We're Looking For:

Fresh graduates are welcome to apply.
Fluent in English and Mandarin (Cantonese is a plus).
Positive attitude, responsible, ethical, and goal-oriented.
Strong communication, empathy, and problem-solving skills.
Able to work in a fast-paced, high-pressure environment.
Flexible with shift rotations, including weekends and public holidays.
Reliable transportation (24/7 operations).

Benefits:

Hybrid working arrangement (work from office 1 week in every 8 weeks)
Strategic working location Walking distance from public transportation hub
Annual bonus and annual increment
Annual leave: Starting at 16 days (first year)
EPF, SOCSO & EIS Contribution
Medical card by AIA insurance

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Overview

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Qualifications

Excellent communication skills in English and language required;
Excellent commercial understanding;
Problem solving;
Sense of responsibility;
Independent and customer friendly.
Experienced with Customer Care, internet and hotel industry;
Available for changes in shift schedule on a monthly rotation schedule or as business needs require

Responsibilities

Handle pre and post reservation inquiries by phone, e-mail and fax;
Handle customer requests by phone and e-mail;
Modify, change and/or cancel existing reservations;
Make outbound calls to hotels/guests to arrangement

Customer Service Specialist - Mandarin and Cantonese

Customer Service Representative - Mandarin Support - Reservation Project

Customer Service (Mandarin & English)