Kuala Lumpur , Malaysia

We are looking for a Customer Service Intern to support daily order processing, customer inquiries, and operational coordination. This role focuses on improving service efficiency, ensuring order accuracy, and supporting automation initiatives across markets.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

As our Customer Service Intern, you play a critical role in supporting order management, resolving customer queries, and improving data accuracy across systems. You will assist in daily operations while identifying opportunities to enhance efficiency and customer experience.

You will be reporting to Customer Service Manager, and you will manage:

Order Management & Processing:

Support order entry and validation in SAP
Monitor order status and ensure timely processing
Assist in resolving order discrepancies
Coordinate with warehouse and commercial teams
Maintain accurate order records

Customer Support & Coordination:

Respond to customer inquiries on orders and deliveries
Support issue resolution and follow-ups
Coordinate with internal stakeholders across markets
Assist in handling escalations
Ensure clear and timely communication

Data & Process Improvement:

Support data cleanup and master data validation
Assist in reporting and tracking service KPIs
Identify gaps in current processes
Support automation and system improvement initiatives
Document standard operating procedures

YOU ARE A COTY FIT

As a detail-oriented and proactive individual, you thrive in a fast-paced and diverse environment. You are organized, eager to learn, and able to communicate effectively across teams.

Currently pursuing a diploma or degree in Business, Supply Chain, or related field
Undergraduates who can commit ideally 6 months for a full-time internship
Strong attention to detail and accuracy
Good communication and interpersonal skills
Proficient in Microsoft Excel and PowerPoint
Ability to manage multiple tasks and deadlines
Problem-solving mindset
Basic knowledge of SAP is a plus
Positive attitude and willingness to learn.

If you're ready to support and shape the future of beauty, we want you on our team!

What We Offer

This is a unique role with a genuine opportunity to make an impact. You'll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Coty's global omni-working policy provides the option to work up to 50% of your month remotely.

We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.

Our Benefits

With this full-time internship for 6 months (Jul 2026 - Dec 2026) at Coty, you will gain:

Internship allowance and access to COTY Academy.

Convenient office location with lots of fun in-house events.

First-hand knowledge about the beauty industry.

RECRUITMENT PROCESS

Our recruiter will contact you within 10 working days.
A telephone/online introductory meeting follows.
A first online/in-person interview
A second interview
You will receive a proposal with the terms of employment.

About Us

Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you're the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we'd love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.

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