Job Responsibilities:

Production Scheduling & Planning: Develop and manage detailed production schedules based on actual and forecasted customer demand, product demand profiles, and expert knowledge of customer needs.

Data Analysis: Analyze key inputs (e.g., capacity, cycle times, request urgency, material availability) to inform and determine the most effective schedule.

Impact Assessment & Shipment: Analyze the internal impact (including line scheduling, procurement, logistics, and shipping) of customer scheduling requests and provide the resulting shipment plan to the customer.

Schedule Maintenance: Proactively revise plans based on the analysis of actual performance versus targets, fluctuations in customer demand, priority changes, or unexpected material situations.

Coordination & Expediting: Coordinate shop order releases and material kitting requirements. Identify any parts shortages and work with relevant teams to expedite materials and kitting to maintain the schedule.

Performance Tracking: Maintain oversight of production output, packing schedules, and revenue commitment plans.

Logistics & Commitments: Arrange and track shipments according to the commit date provided to the customer. Identify potential logistical issues and proactively develop and implement solutions.

Cross-Functional Collaboration: Coordinate and follow up with various departments (Production, Supply Chain Management, Engineering, Quality, Shipping, etc.) to resolve operational issues and ensure both the production schedule and shipment commitments are met.

Process Improvement: Drive production processes to meet key targets for quality, output, and efficiency.

Customer Communication: Serve as the primary communication window for the customer on all related issues, from material readiness and production planning to shipment commitments.

Customer Handling & Escalation: Act as the first point of contact for customer interactions and effectively manage customer handling, including addressing and resolving escalation matters.

Job Requirements:

Must-Have Experience

Order Management is a MUST: Proven experience in managing and overseeing the entire lifecycle of customer orders.
Customer Handling is a MUST: Demonstrated ability to manage communication, resolve issues, and handle escalations directly with customers.

Job Requirements

Education: Minimum Degree in any related field.
Experience: At least 5 to 8 years of experience in a related field, preferably within an EMS (Electronic Manufacturing Services) environment.
Systems: Knowledge of and experience with SAP or MRP systems is preferred.
Skills: Strong planning and communication skills. Proficient in Microsoft Excel and Word.
Work Environment: Must be able to work independently in a fast-paced, dynamic, and high-mix, low-volume production environment.
Language: Required proficiency in Bahasa Malaysia and English.

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