Job Description

What is the opportunity

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As an Officer, you are responsible for day to day accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.

Region: Europe

Working Hours: 9:00am – 6:00pm

What will you do

Ensure prompt escalation of operational issues that may cause financial or reputational issues to CACEIS or its clients to Senior Officer/Assistant Manager/Manager of the team/department.
Ensure Entitlement entries carry the correct valuation in providing accurate Unit Price for NAV calculation.
Process receipt of Entitlements within agreed service standards.
Full adherence to the team's control functions, including operations/events and end-of-the-day checklists.
Assist with the day-to-day administrative tasks of investigation/amendment and clearance of reconciling items in ensuring accurate corporate events processing.
Ensure that queries raised/assigned to individuals are answered within agreed service standards.
Review procedures and processing on a regular basis with advice to Assistant Manager for process improvements (time saving/cost effectiveness).
Ensure on-going productivity by providing back-up relief for staff who are absent or on leave.
Continually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times.
Full awareness on PPL process and conduct periodically reviews on existing procedures with a focus on increasing accuracy, efficiency and best practices.
Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy.
Establish working relationships with people at all levels both inter departmental and across the wider firm.
Accountable for maintaining satisfactory internal and external Audit/Regulatory/Risk ratings and reviews.
Application criteria

Starting date 02/02/2026 Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization Must-have

Post-secondary education with an accounting/finance concentration or equivalent
Must possess a good technical knowledge of varying Corporate Actions/Income/Tax within different markets
Knowledge of Swift
Strong teamwork with the ability to work independently as well
Exceptional analytical thinking, attention to detail and a sense of urgency

Nice-to-have

Computer literacy
Willingness to take on new challenges, confident and self-motivated
Flexible, ability to cope with stress and pressure
Good organizational awareness

Minimum experience level 0-2 years Languages English

Company CACEIS

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024) By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..

Client Operations Officer, Corporate Actions M/F