The Skilled Order Management Administrator has solid relevant experience and is responsible for managing customer orders and coordinating with various cross functional teams to ensure smooth order fulfilment.

This role may be required to process invoices to ensure accurate billing.

This role requires attention to detail, strong organizational skills, and effective communication and is responsible for coaching and mentoring less experienced members of the team.

Key Responsibilities:

Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
Tracks and reports status of all orders to sales teams, updating in a timely manner.
Receives and reviews customer orders to ensure accuracy and completeness.
Enters orders into the system and track their progress throughout the fulfilment process.
May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
May be required to verify billing information and addresses discrepancies if needed.
Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements.
Collaborates with cross functional teams to address any order discrepancies.
Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner
May work with internal stakeholders to update customer profiles and relevant information in the system.
Enters order details accurately into the system and update relevant databases.
Ensures all necessary information is captured for accurate reporting.
Conducts quality checks on orders to prevent errors and discrepancies.
Ensures all documents and data are complete and accurate.
Distributes monthly booking reports and status of orders, including a report of all found order issues in order to inform relevant stakeholders May assist Order Management Manager with additional reports and assignments as needed.
Performs any other related task as required.

Knowledge and Attributes:

Attention to detail and accuracy in processing orders.
Familiarity with order management software or systems.
Strong communication skills for interacting with customers and cross-functional teams.
Problem-solving abilities to address order discrepancies.
Organizational skills to manage multiple orders and tasks simultaneously.
Proficiency in Microsoft Office applications, especially Excel.
Customer-focused mindset with a commitment to providing excellent service.
Adaptability to changing priorities and a fast-paced environment.
Possess a proactive and systematic approach to work.

Academic Qualifications and Certifications:

High school diploma or equivalent qualification.

Required experience:

Solid demonstrated experience in order fulfilment administration or related roles.
Solid demonstrated experience gained within a global IT services organization is advantageous.
Demonstrated billing experience as part of an order fulfilment administration or related role.

Skilled Sales Support Administrator