Our Vision: To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia is located just 10 minutes away from the city of Kota Kinabalu, Sabah, Malaysia. It's a luxurious, tranquil retreat that provides the setting for an amazing tropical gateway. The 498 rooms resort consist of 6 locals favourite Kota Kinabalu restaurants and bars with spectacular Sabah Golden Sunset at and Coco-Joe's Bar & Grill. Owned and operated by the resort a private jetty for islands transfer to Tunku Abdul Rahman Marine Park to experience an amazing snorkelling with tropical fish and corals. Our Chi, The Spa renowned as a picturesque spa in Kota Kinabalu that offers treatments based on a traditional Asian healing philosophies located on the resort's private spa island.

Joy binds us together - through our Asian art of hosting, shared growth, and the opportunity to create a positive impact as part of our global family. Let your joy flourish with us and make your Shangri-La come true. We warmly welcome talented individuals to become part of the Shangri-La Tanjung Aru, Kota Kinabalu family.

We are looking for Service Manager – Food & Beverage (Outlet Manager)

Job Summary

To manage and lead all aspects of restaurant operations, ensuring exceptional and personalized dining experiences in line with 5-star service standards. The Service Manager – Food & Beverage is responsible for driving operational excellence, achieving financial targets, leading team performance, and maintaining the highest levels of guest satisfaction.

Key Responsibilities

Guest Service Excellence – Champion a culture of service excellence by ensuring consistently high standards. Oversee the handling of guest feedback and complaints, ensuring timely resolution and continuous improvement in guest satisfaction.
Operational Management – Plan, organize, and oversee daily restaurant operations to ensure efficiency, productivity, and adherence to brand standards. Continuously review and improve operational procedures.
Team Leadership & Development – Lead, develop, and inspire the team to achieve high performance. Manage staffing, scheduling, performance evaluations, and succession planning. Foster a positive and engaging work environment.
Financial & Revenue Management – Drive revenue growth and profitability through effective cost control, budgeting, forecasting, and upselling strategies. Monitor financial performance, including P&L, and implement corrective actions where necessary.
Communication & Collaboration – Maintain strong communication with guests, team members, and other departments to ensure seamless operations. Work closely with the kitchen and other outlets to enhance overall guest experience.
Quality Assurance & Compliance – Ensure strict compliance with hygiene, sanitation, and food safety standards. Conduct regular audits to maintain consistency with 5-star service and operational standards.
Marketing & Guest Engagement – Support promotional activities, special events, and initiatives to enhance guest experience and increase outlet visibility and revenue.

Requirements

Minimum Diploma in Hospitality or equivalent; Degree in Hospitality Management or related field preferred
At least 4–6 years of relevant experience, with 2–3 years in a managerial role in a restaurant or 5-star hotel environment
Fluent in Mandarin and English (spoken and written); additional languages are an advantage
Strong leadership, financial acumen, and operational management skills
Excellent interpersonal and communication skills
Well-groomed with a professional appearance
Ability to work flexible hours, including weekends and public holidays
Strong problem-solving, decision-making, and customer-focused mindset.

If you are enthusiastic to be part of our family, please send your application with CV and relevant documents b y 31 May 2026.

Only shortlisted candidates will be contacted for interview & selection.

Service Manager - Food & Beverage (Outlet Manager)

General Manager - Intercontinental Kota Kinabalu Resort