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IT Solutions UX Consultant (UX Researcher + Designer)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology . Our product team is continuously expanding. No matter your level of proficiency, you can always grow within our diverse environment.

Are you ready to embark on an exciting journey to shape user experiences for enterprise-grade software and complex IT systems We are seeking a seasoned UX Researcher + Designer who can drive user-centered design initiatives and deliver measurable outcomes.

Grow together

At DHL Group, we prioritize the punctual delivery of packages worldwide, while maintaining the highest level of customer data security. Our expertise lies in ensuring swift and trouble-free clearance from customs organizations across the globe. We empower our customers to seamlessly manage their shipments and provide all necessary customs clearance documentation through a streamlined and dynamic process. With a global perspective at the heart of our operations, our product philosophy is built around flexibility and customization, all with a strong emphasis on customer-centricity.

Key Responsibilities

Conduct customer research using qualitative and quantitative methods.
Plan and execute user interviews, analyze outcomes, and synthesize insights into actionable recommendations.
Present findings and recommendations effectively through storytelling and facilitation, influencing senior stakeholders.
Drive UX initiatives independently, ensuring decisions are backed by data.
Collaborate with cross-functional teams to influence design strategy and product direction.
Ensure compliance with accessibility standards and best practices in interaction design.

Ready to embark on the journey Here's what we are looking for:

Required Qualifications

5+ years of experience as a UX Researcher for enterprise-grade software or complex IT systems.
Expert knowledge of UX research methods, interaction design principles, and accessibility standards.
Strong portfolio showcasing case studies or user research project documentation where you played the lead role.
Showcase use cases where you delivered user-centered solutions, strategic thinking, and measurable impact.
Proven ability to manage multiple initiatives independently.
Experience handling customer data and deriving insights for design decisions.
Exceptional analytical, communication, and storytelling skills with excellent written & communication.
Prior experience in consulting or similar environments is a plus.
Familiarity with Figma, Adobe XD, or similar prototyping tools.

An array of benefits for you:

Hybrid work arrangements to balance in-office collaboration and home flexibility
Outpatient (unlimited) and inpatient medical coverage for employees
Personalized flexi benefit plan for you and your family
Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones
Modern offices with free parking space

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.