About the Role

As a Senior Manager – Key Accounts at Razorpay, you will be responsible for sustaining and nurturing long-term relationships with Razorpay's most valuable clients. This role demands a mix of strategic account management, cross-selling, and client advocacy to ensure client satisfaction, retention, and growth. You will act as the bridge between Razorpay and its key clients, driving revenue while ensuring best-in-class customer experience

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Roles and Responsibilitie

s:
Build and maintain strong, trusted relationships with key client stakeholders and decision-make
rs.Drive account growth through cross-selling and up-selling Razorpay's suite of products and solutions, ensuring achievement of portfolio quot
as.Conduct regular business reviews with clients to assess satisfaction levels, identify opportunities, and address potential ris
ks.Represent Razorpay in client meetings (onsite and virtual), strengthening partnerships and building long-term tru
st.Achieve client relationship targets and KPIs as set by the leadership te
am.Liaise with internal teams (Product, Operations, Support, and Tech) to ensure client needs are met effectively and time
ly.Escalate and resolve issues proactively, ensuring quick turnaround and high client satisfacti
on.Conduct client satisfaction surveys and use feedback to improve account servici
ng.Monitor and report on company performance against SLAs, flagging and mitigating risks where need
ed.Ensure accurate, updated client information and interactions are maintained in CRM too

ls.
Requirements and Qualificat

ions
5–8 years of proven experience in Key Account Management / Enterprise Sales in the B2B domain, preferably in a payment gateway, SaaS, or fin
tech.Strong understanding of customer relationship management and best practices in account servi
cing.Excellent communication, negotiation, and interpersonal skills with the ability to build rapport at multiple le
vels.A strategic mindset with a go-getter attitude and strong business ac
umen.Experience in handling CXO-level conversations and driving account expan
sion.Strong analytical skills with the ability to translate data into actionable insi
ghts.High ownership, work ethics, and the ability to thrive in a fast-paced, evolving environ

ment.

Senior Key Accounts Manager

Senior Manager - Key Accounts