Overview

To ensure that all of TA Instruments customers experience the best service in the analytical industry. This can be obtained by educating customer on the value and the importance of purchasing a TA Instruments service contract. The service contract includes priority response times, a performance maintenance visit, software updates, and coverage that includes all service parts, labor, and travel if the instrument had to be repaired.

Responsibilities

Manage and prioritize complex service opportunities in CRM, including multiinstrument and multisite customers.
Lead followup actions for highvalue quotes and renewals, ensuring timely closure of opportunities.
Conduct outbound engagement with key accounts customer and SEA distributors to drive service contract growth.
Present service plan proposals directly to customers during onsite visits or virtual meetings.
Support service engineers with technicalcommercial guidance, including pricing discussions and negotiation strategy.
Review customer Terms & Conditions for service contracts and highlight areas requiring approval.
Provide service plan guidance and pricing support to SEA distributors, including ondemand requests.
Identify process gaps in quoting, pipeline management, or renewal cycles and propose improvements.
Work closely with field service engineers, sales teams, and distributors to create excellent customer experiences.
Execute all company policies and procedures professionally while supporting continuous improvement initiatives.
Achieve higherlevel weekly, monthly, and quarterly KPIs aligned .

Qualifications

Bachelor's degree in Engineering, Life Sciences, Chemistry, or a related technical discipline.

5-7 years of service sales or technical support experience, preferably within the analytical instruments or laboratory technologies industry.

Excellent customer-facing communication, with proven ability to manage expectations and build strong professional relationships.

Proficiency in documentation and service reporting, ensuring accuracy, compliance, and timely updates.

Team-oriented mindset with a track record of cross-functional collaboration (e.g., Sales, Service, Engineering).

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science .

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Senior Service Sales Specialist SEA/TAIWAN