At Exness, we are not just a leading trading broker—we've reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.

Recognised globally as a Best Place to Work, we're a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.

Why this role matters

The Training Specialist is responsible for translating business needs into clear, actionable skills frameworks and scalable learning experiences. They define skill standards, measure competency, identify performance gaps, and develop engaging digital content and learning pathways that support a self-driven learning culture. They are skilled in instructional design, digital content creation, and adult learning strategies and can connect employee development with organizational impact.

The role is based in our Malaysia office. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

What you'll actually do

Skill Framework Development & Analysis

Identify, define, and document core and advanced skills required for Support and CRM roles, in line with company objectives (e.g., proactivity, de-escalation).
Develop skill standards and scalable measurement methods (rubrics, observable behaviors, performance indicators).
Collaborate with operations leaders to ensure skills reflect real-world challenges and client expectations.
Conduct skill gap analysis using feedback, assessments, operational KPIs, and QA data.

Learning Program Design & Delivery

Design and develop learning programs (e-learning, microlearning, simulation) that address key skill gaps and drive performance.
Create structured learning paths that align with the Skill Matrix and allow employees to progress through self-driven development.
Ensure all learning content reflects up-to-date product knowledge, client-facing best practices, and regional needs.
Facilitate and deliver learning through a blend of asynchronous digital content, gamified challenges, and occasional live sessions if necessary.
Assist in developing and standardizing feedback, recognition, and evaluation methods based on matrix outcomes.

Assessment, Evaluation, & Calibration

Conduct or support baseline and ongoing skill assessments to evaluate learner progress and impact.
Analyze assessment and feedback data to make recommendations for content improvement and skill standards refinement.
Coordinate and participate in calibration sessions with Team Leaders from CS, CR and QA to align on skill interpretation and fairness.
Support the creation of coaching guides for Team Leaders to deliver effective, standardized feedback.

Onboarding & Continuous Learning

Deliver onboarding for new hires, ensuring they build product and behavioral competencies from the get go.
Recommend and develop refresher or booster content based on recurring skill deficiencies or new product releases.
Document learning plans, materials, and progress using appropriate platforms (LMS, Confluence, etc.).

Project Support & Innovation

Collaborate on strategic initiatives such as AI simulation development, gamified learning design, and platform enhancements.
Stay current on trends in e-learning, instructional design, and digital coaching.
Support multiple learning and improvement projects simultaneously, contributing content, ideas, or execution as needed.
Manage time and deliverables independently while reporting status clearly to stakeholders.

Who We're Looking For

Willingness to relocate to Malaysia.
Bachelor's degree or higher qualification
Minimum 2 years of experience in a training or instructional design role, ideally with exposure to digital learning environments
Demonstrated experience in skill identification, standards creation, assessment, and gap analysis
Proficient in e-learning authoring tools (e.g., Articulate Rise/Storyline, Canva) and comfortable with LMS platforms
Excellent English communication skills—verbal, written, and visual
Highly organized with the ability to manage projects, prioritize tasks, and deliver to deadlines
Creative thinker with a growth mindset, passionate about learning innovation
Experience in financial services or customer-facing industries is an advantage
High attention to detail, strong problem-solving ability, and collaborative spirit
Flexible, adaptable, and willing to work across time zones when needed
Great attitude: We value how you work just as much as what you deliver

What We Offer Along The Way

Competitive salary and annual performance bonus
Full relocation support for you and your family — flights, housing, visas, and legal assistance included
Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
Unlimited learning opportunities: external courses, English lessons, career and leadership development
Education allowance covering school and kindergarten fees
21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
Get to know Team trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
Employee share scheme — grow with us

At Exness, we know that changing jobs - and changing countries - is a big step. That's why relocation with Exness is different. We make it smooth, supported, and truly life-changing.

Meal and transport allowance
Free gym membership and monthly wellness allowance for your sport or fitness of choice
Holiday flight and accommodation coverage after 1 year of service

What Your Journey Looks Like

Intro call with Recruiter (40 minutes)
English Assessment
Written Capability Test
Verbal Capability Test
E-Learning Design / Course Creation Assessment
Final Interview (60 minutes)

What It's Like Here

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Sounds like you Apply.

Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.

At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.

Senior Training Specialist (Instructional Design)