Job Description

You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Office Assistant, you're not just ensuring a seamless check-in and check-out process – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

Previous experience in a guest service or front office role within the hospitality industry.
Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
Proficiency in hotel property management systems (PMS) and general front office procedures.
Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
Proficiency in English; additional languages are a plus.
Ability to work flexible hours, including nights, weekends, and holidays.
A positive attitude and a genuine passion for providing exceptional guest service.