Role Purpose

The Health & Safety Manager Retail is responsible for leading and managing Health & Safety for all retail operations, ensuring stores and retail sales channels are safe places to work and shop.

Reporting to the Head of Safety & Security, this role provides functional leadership for Retail H&S, translating group policies and regulatory requirements into practical, store-ready standards, while partnering closely with Retail Operations to drive strong safety ownership and performance.

Key Responsibilities

Retail H&S Leadership

Lead the Retail Health & Safety function nationwide across all stores and retail sales channels.
Provide direction, coaching and oversight to Area Health & Safety Specialists to ensure consistent execution.
Act as the primary point of contact for Retail H&S matters, aligned with the Head of Safety & Security.

Policy, Governance & Compliance

Implement and continuously improve Retail Health & Safety policies, standards and operating guidelines.
Ensure compliance with legal, regulatory and Group requirements while keeping policies practical for store operations.
Monitor legislative and industry changes and advise on retail impact.

Partnership with Retail Operations

Work closely with Retail Operations, Store General Managers and Area Teams to embed Health & Safety into daily operations.
Support risk identification, assessment and mitigation at store level.
Provide Health & Safety input for new store openings, refurbishments and operational changes.

Risk Management & Incident Response

Drive reduction of colleague and customer accidents, injuries and near-misses.
Lead serious incident investigations, including root cause analysis and corrective action tracking.
Ensure timely escalation, reporting and follow-up of incidents.

Monitoring, Reporting & Culture

Establish effective monitoring, audit and reporting processes for Retail H&S performance.
Analyse safety data and trends to identify risks and improvement opportunities.
Drive a positive safety culture through engagement, awareness and capability building.

Job Requirements

Degree in Occupational Health & Safety, Science, Engineering or a related discipline.
Registered Safety Officer with DOSH Malaysia (mandatory); professional certification such as CMIOSH, CMCIEH or equivalent is preferred.
Minimum 5 years experience in Health & Safety, preferably within retail or multi-site operations, with exposure to leading teams or regional specialists.
Strong working knowledge of incident investigation, risk assessment and regulatory compliance.
Proven leadership and people management capability, with the ability to influence stakeholders at all levels.
Good understanding of retail store operations and frontline working environments.
Strong communication, analytical and reporting skills, with sound judgement in complex or time-critical situations.
Willingness to travel extensively across Malaysia and respond at short notice to serious retail incidents when required.

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