With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Are you a creative communicator with a passion for storytelling and building relationships We invite you to join our prestigious team as a Public Relations and Marketing Manager, where you will play a pivotal role in enhancing our brand's visibility and reputation.

In this dynamic role, you will be at the forefront of developing and implementing innovative communication strategies that showcase our hotel's exceptional services and exclusive events. Your expertise in crafting compelling press materials, managing media relations, and orchestrating promotional campaigns will be instrumental in ensuring our brand is positively perceived and prominently visible in the market. Your ability to build relationships with media, stakeholders, and guests will play a vital role in enhancing the hotel's reputation and driving business success.

If you are ready to elevate our hotel's presence and create captivating narratives that resonate with our distinguished guests, we would love to hear from you. Join us and be a part of a team that values excellence, creativity, and the art of hospitality.

What will I be doing

As the Public Relations and Marketing Manager, you will be responsible for performing the following tasks to the highest standards:

Media Relations

Cultivate and maintain strong, strategic relationships with journalists, bloggers, and key influencers to enhance brand visibility and secure positive media coverage.

Act as the primary point of contact for media inquiries, ensuring timely responses and consistent, accurate messaging aligned with the company's values and communication strategy.

Strategic Communication

Develop and implement comprehensive public relations strategies that align with the hotel's brand identity and business goals.

Craft compelling press releases, media kits, and communication materials to effectively highlight the hotel's initiatives, milestones, and achievements.

Event Promotion

Partner with marketing and sales teams to coordinate and elevate hotel events, campaigns, and brand initiatives across multiple channels.

Plan and execute press visits, media tours, and familiarization trips to effectively showcase the hotel's unique offerings and guest experiences.

Crisis Management

Develop and implement proactive crisis communication strategies to effectively manage potential issues that could impact the hotel's reputation.

Serve as the primary liaison for public and media communications during emergencies, ensuring timely, transparent, and consistent messaging.

Digital Presence

Lead the hotel's social media strategy in partnership with the marketing team, ensuring cohesive branding, engaging content, and consistent messaging across all digital platforms.

Proactively monitor online reviews and guest feedback, fostering positive engagement and swiftly addressing concerns to uphold the hotel's reputation and enhance guest satisfaction.

Stakeholder Engagement

Foster strategic relationships with key stakeholders, including local businesses, tourism boards, and community organizations to enhance the hotel's visibility and influence.

Represent the hotel at industry events, networking functions, and public forums, serving as a brand ambassador and strengthening community ties.

Reporting & Analytics

Track and evaluate the performance of public relations initiatives, delivering timely and insightful reports to senior management.

Analyze campaign outcomes and market trends to identify strategic opportunities for continuous improvement and enhanced brand impact.

What are we looking for

A Public Relations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Demonstrated success in managing public relations within a 5-star or ultra-luxury hospitality environment.
Familiarity with launching new hotel properties, including media outreach, brand positioning, and stakeholder engagement during pre-opening phases.
Exceptional written and verbal communication abilities, with a flair for crafting compelling narratives and press materials. Proficiency in English is essential; additional languages are an asset.
Strong network of media contacts across luxury, lifestyle, travel, and hospitality sectors.
Proven ability to build and maintain relationships with journalists, influencers, and key opinion leaders.
Hands-on experience managing social media platforms and digital content strategies.
Skilled in using analytics tools to monitor engagement, optimize campaigns, and report on performance.
Ability to develop and execute innovative PR campaigns that align with the hotel's brand identity and resonate with target audiences.
Adept at handling sensitive situations with discretion, ensuring consistent messaging and protecting brand reputation.
Strong organizational skills with the ability to manage multiple projects, events, and deadlines in a dynamic, fast-paced environment.
Experience working cross-functionally with marketing, sales, operations, and executive leadership to ensure cohesive communication strategies.
Strategic thinker with a focus on measurable outcomes, media Return on Investment, and continuous improvement of PR initiatives.

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Waldorf Astoria Kuala Lumpur

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Sales and Marketing

Public Relations and Marketing Manager (Pre Opening) - Waldorf Astoria