Job Description Summary

Execute Customer Order Management functions for ANZ internal and external customers.
Work closely with business, distributors/end customers, internal customers, finance, RA & supply chain to ensure timely delivery of goods.
Support business objectives; deliver high level of service & performance.

Job Description

About BD

Be part of something bigger!

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Responsibilities:

Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
Co-ordinate with Planning to ensure stock availability as required.
Co-ordinate with Finance to ensure credit release on time.
Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
Handle distributors/end customers order enquiries.
Run Open Order Status reports for distributors/end customers, Finance, Business as required.
Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
Co-ordinate distributors/end customers claims for shipping discrepancies i.e. damage, short shipment, over shipment, pricing etc.
Achieve Key Performance Indicators (KPI's) and Individual Impact Goals (IIG).
Support cost reduction and/or process improvement initiatives.
Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
Comply with all ISO 13485 requirements and BD policies.
Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
Processes instrument repair requests.
Maintains billing and shipping logs, and provide weekly/monthly reports of same.
Perform any other tasks assigned.

Requirements:

Minimum 1 year of Order Management experience
Holding Bachelor Degree

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/career

Required Skills

Optional Skills

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

Specialist Order Management, ANZ

Order Management and Fulfillment Specialist