Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Operations

Management Level
Associate

Job Description & Summary
At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

PwC Professional skills and responsibilities for this management level include but are not limited to:

Conduct self in a professional manner and take responsibility for work and commitments.

Adapt approaches flexibly to meet evolving team and client requirements.

Identify and make suggestions for improvements when problems and/or opportunities arise.

Learn about business needs are changing and consider the impact on services provided.

Proactively learn and incorporate emerging technologies relevant to your role.

Handle, manipulate and analyse data and information responsibly.

Communicate with empathy and adapt communication style to meet the needs of the situation and audience.

Anticipate the needs of others and take appropriate action.

Embrace different points of view and welcome opposing and conflicting ideas.

Uphold the firm's code of ethics and business conduct.

As a Front Desk, you will:

Lead, supervise, and mentor a team of front desk admins, fostering a high-performance team culture committed to exceptional customer service.

Oversee and coordinate daily front desk activities including visitor greeting, call handling, inquiries, and escalation management.

Nurture hospitality industry best practices to enhance the client and visitor experience at the front desk.

Manage staffing schedules and delegate responsibilities to ensure adequate front desk coverage and smooth operations.

Train new and existing team members on front desk procedures, firm policies, and service excellence standards.

Monitor team performance, provide feedback, and implement continuous improvements to processes and customer service delivery.

Liaise with internal stakeholders to manage visitor flow and address operational issues proactively.

Maintain thorough knowledge of PwC's services and protocols to provide accurate and timely information to visitors and callers.

Ensure the front desk team upholds professional appearance, behavior, and adherence to PwC's code of ethics.

Develop basic/good working relationships with clients and visitors

Maintain professional appearance and behaviour when attending to the general public, and clients

Preferred skills:

Good communication skills, and professional appearance and behaviour

Minimum 3 years of hospitality experience with demonstrated leadership of front desk or reception teams.

Customer service oriented

Ability to multitask, prioritize, and adapt to dynamic, fast-paced environments.

Experience with telephone systems, visitor management technologies, and front desk best practices.

Interpersonal and team working skills, professional personal presentation, pays attention to detail, reliable, proactive and demonstrates initiative, able to work in stressful environment

Committed to upholding PwC's values, ethical standards, and professional business conduct.

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management + 31 more

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship
No

Government Clearance Required
Yes

Job Posting End Date

Associate - Front Desk Receptionist