About the Role:

You will perform customer sales support operations to promote membership retention, growth and sales support to our organisation. You will use customer service and technical skills promptly to ensure concierge service data accuracy and compliance to contractual requirements in billing activities. You will report to the Lead Manager - Firm and Business Operations. You will use a hybrid remote/in office work schedule.

You Will:

Ensure CRM data is accurate and complete to match firms information
Facilitate sales to organisations including invoicing and receipting.
Coordinate any required technical enhancements to facilitate ease of sales by enhancing self serve facilities by working with IT.
Maintain and archive documentation and files for sales and business cases.
Process invoices and allocate unapplied payments
Perform necessary reconciliation within the billing to payment activities
Coordinate and follow up with our teams to ensure billing and receipting activities are completed
Help develop reporting to track the performance of sales channels and collections.
Ensure data quality to help create dashboards.
Achieve the service levels agreements and goals
Escalate potential delays and service degradation to Lead Manager and support resolution.

You Have:

Up to 4 years related accounting experience

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, an employee assistance program. We care about our employees welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .

#GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Additional Information

Associate Specialist - Firm Billing Operations (6 month contract)

Associate Specialist - Firm Billing Operations (6 month contract)