RESPONSIBILITIES:

Lead the team to engage and build a healthy relationship with assigned portfolio brands to enhance the partnership between Zalora and brand
Monitor any issues and problems faced by brands and deal with complaints to maintain trust
Interact with stakeholders from different teams to ensure the brand receive adequate support so that all operational SLAs are well maintained creating a good 1SS experience
Ensure the Key Account team monitors the performance of the onboarded brands to achieve sales target, e.g. cross sell VAS, open new expansion channels to maximize opportunities
Constantly willing to learn new skill sets and be at the forefront of e-commerce; knowledge development, and coach brands to adopt new tools and features to drive customer engagement and retention
Lead end-to-end projects from planning to completion, managing small to medium projects with cross-functional team support, e.g. new service projects requested by brands, market expansion projects
Ensure the team works closely with brands to ensure a healthy level of inventory in the warehouse to support daily sales and during campaigns
Analyze and prepare monthly performance figures for the management with active participation in monthly business reviews with the brands

REQUIREMENTS:

Bachelor's degree is a minimum, higher qualification preferred
5-6 years of working experience in the field of Account Management, Project Management, E-commerce, Consulting, SaaS / PaaS, B2B2C Logistic.
Experience in managing a wide array of stakeholders and driving successful projects is a must
Experience in leading a team
Nimble, agile, able to nurture relationships and to handle the job effectively
Diligent, organized and methodological with excellent communication
Strong Microsoft Office skills (Excel, Word and PowerPoint)
Number-oriented person, skilled in working with data tools
Interest in driving business improvements through analysis and data-driven decision making

The ZALORA Story

ZALORA is Asia's leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region's pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA's systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA's recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.

Associate Manager- Account Management (1SS) (Hybrid Work Setup)