We are seeking a talented individual to join our IT Product Support team at Marsh. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working three days in office.

Senior Analyst IT Product Support

Provide high quality support to the Operations business across the Pacific Region to enable the delivery of administration services to Operations clients.

We will count on you to:

Provide end-to-end application support by investigating, diagnosing, and resolving complex system issues.
Manage incidents and problems, including root cause analysis and post-incident reviews.
Communicate effectively with users and stakeholders to provide timely updates and best practices.
Monitor, maintain, and configure applications to ensure stability and optimal performance.
Collaborate with business units, Service Desk, and infrastructure teams to deliver high-quality support.
Maintain ServiceNow queues, prepare service reports, and update knowledge base documentation.
Support project implementations and provide on-call assistance when required. Provide end-to-end application support by investigating, diagnosing, and resolving complex system issues.
Manage incidents and problems, including root cause analysis and post-incident reviews.
Communicate effectively with users and stakeholders to provide timely updates and best practices.
Monitor, maintain, and configure applications to ensure stability and optimal performance.
Collaborate with business units, Service Desk, and infrastructure teams to deliver high-quality support.
Maintain ServiceNow queues, prepare service reports, and update knowledge base documentation.
Support project implementations and provide on-call assistance when required.

What you need to have:

Bachelor's degree in IT, Computer Science, or a related field.
3 to 5 years of Level 2/Level 3 application support experience.
Strong analytical, troubleshooting, and problem-solving skills.
Hands-on experience with application configuration, deployment, and support.
Knowledge of SQL queries and scripting (Oracle/SQL Server).
Familiarity with Windows/Unix environments and basic networking concepts.
Willingness to work AU business hours(6am/7am) and provide on-call support when required

What makes you stand out:

Willingness to learn, possess a positive attitude and able to work in a fast-paced environment
Self-motivated, highly organized, resourceful and meticulous
Ability to multi-task and work well under pressure
Ability to work independently as well as within a team

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

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