Job Title:

Advisor, Customer Service Shared Services

Job Description:

The Role: Advisor, Customer Service Shared Services

The Advisor, Customer Service Shared Services partners closely with regional Customer Service teams and the Directors of Customer Service Operations to ensure smooth daytoday operations. This role provides essential administrative, reconciliation, and customer support services that enable the business to operate efficiently.

What You'll Do:

You will support the Customer Service Representatives (CSRs) by completing a variety of administrative and customer-related tasks, including but not limited to:

Preparing and sending conformance/analysis certificates to customers.
Issuing daily consignment stock billing.
Using SAP and Power BI to extract data for custom reporting and to update customer portals.
Preparing customer-mandated spreadsheets and delivery reports.
Compiling and sending required documents to customers.
Performing triage of web leads and assigning them to the correct owners.
Handling tasks that enable CSRs to focus on core responsibilities and customer-facing activities, such as downloading purchase orders from customer portals and uploading them into the Entegris Sales Order Automation tool.
Demonstrating flexibility and willingness to complete miscellaneous tasks to support overall business operations.

What We Seek:

You enjoy structured work, supporting others, and contributing to seamless operations. You are a collaborative team player with strong process discipline and excellent communication skills. You maintain high productivity while managing a high volume of incoming requests effectively.

Qualifications & Skills:

Bachelor's Degree in a related field.
Minimum 1 year of experience with SAP (an advantage that accelerates onboarding).
Strong proficiency with digital business applications.
Ability to run reports and export data using Excel.
Strong written and verbal communication skills in English; prior international experience and cultural awareness is a plus.
Ability to work efficiently in a fast-paced and dynamic environment.
Excellent organizational skills with the ability to prioritize and manage tasks effectively.
Strong attention to detail.

Outstanding Candidates Will Have:

Support to the Global Customer Service function through:

Thoroughness and strong attention to detail.
Accountability and ownership of assigned work.
Building credibility and trust by consistently meeting commitments.
Ensuring tasks are completed to the highest standards.
Problem-solving through strong internal relationships and effective collaboration on processes or transactions.

What We Offer:

At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values.

Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

Competitive Contractual and Profit-Sharing Bonuses: Rewarding your hard work and dedication.
Comprehensive Health Insurance: Tailored packages to meet your individual needs.
Generous Paid Public Holidays: Enjoy 17 days off to celebrate and relax.
Empowering PTO Policy: Take the time you need to recharge and come back refreshed.
Education Assistance: Support for your continuous learning and development.
Values-Driven Culture: Work with colleagues who embody People, Accountability, Creativity, and Excellence