Why Sony Interactive Entertainment

Sony Interactive Entertainment isn't just the Best Place to Play — it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

IT Support Specialist

We're looking for an IT Support Specialist to play a vital role in keeping our systems running smoothly by providing hands-on support, troubleshooting issues, and optimizing IT operations. This role offers the chance to work on cutting-edge projects, collaborate with diverse teams, and drive efficiency in a fast-paced environment. It's a perfect fit for someone who enjoys solving complex challenges, streamlining workflows, and growing in a tech-driven industry. If you're passionate about innovation and making an impact, this is the opportunity for you!

Responsibilities

Provides user level coverage and support for internal clients. Coordinates, diagnoses and troubleshoots incoming employee requests for support according to established process.
Troubleshoot technical problems and information technology issues involving desktop, laptop, server or network services from local personnel or from employees using network remote access.
Develops, documents, and implements standard operating procedures and service guidelines relating to IT support.
Perform first and second level support and troubleshooting for workstation and mobile systems.
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
Oversee system performance and execute fine tuning according to requirements.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams.
Organize the unorganized, communicate thoroughly and effectively in both written and spoken forms across the organization.
Work proactively to determine potential issues existing in the environment. Apply performance tuning techniques where applicable.
Research new trends and technologies leading to testing and justification for deployment.
Be available off hours for scheduled, week-long on-call rotation, which will include system maintenance and emergencies.
Must be able to lift 50+ pounds.
Perform inventory management of team resources; apply workstation build technologies; configure and manage user account provisioning and permissions.
Be eager to grow and develop new skills and tackle special projects as needed.
Proficiency in Linux OS administration and configuration (RedHat/CentOS) is a plus.
Proficiency in Mac OS administration and support is a plus.
Production/Entertainment Industry experience a strong plus.
Appreciation and experience in platform/computer/video gaming advised.

Requirements

To perform the job successfully, an individual should demonstrate the following competencies: -

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics; Develops plans that best satisfy both business and technical requirements.
Technical Skills – Strong in client hardware and software; strong email/messaging troubleshooting experience; Mid to advanced-level understanding of Windows OS; Experience with systems deployment and monitoring tools; Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.); Must understand and communicate system concepts to end users and technical teams; Familiar with the concepts behind a distributed build system; familiarity with enterprise storage technologies (SAN, NAS, iSCSI) – NetApp, EMC, HDS ideal; basic networking skills; knowledge of security concepts and industry best practices; Linux and Mac OS experience are both a strong plus.
Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information; Produces and maintains documentation for systems and services; Ability to interact effectively with others on varying technical competency, vendors, management, and staff.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to required work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is actively available to respond when needs arise.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans; Operates across multiple projects concurrently and assumes responsibility for implementation of projects.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.