Passionate about ServiceNow Bring your expertise to lead cutting-edge solutions in ITSM, GRC, HR, and beyond. Collaborate with top teams and shape innovative workflows. Elevate your career in a global, dynamic setting. Ready to make a difference

About the job

Job purpose

We are seeking a highly skilled and experienced Senior Developer specializing in ServiceNow platforms, including ITSM, ITOM, GRC, HR, SPM, and Interfaces. This role requires a deep understanding of ServiceNow's capabilities and the ability to challenge and collaborate with ServiceNow Solution Architects and Internal Developers from the product team. The ideal candidate will possess a rare combination of technical expertise and strategic thinking to drive innovative solutions and improvements across our ServiceNow landscape.

Main missions

Your responsibilities include:

1. Technical Leadership and Development

Lead the design, development, and implementation of complex ServiceNow solutions.
Develop and maintain high-quality, scalable, and secure ServiceNow applications.
Collaborate with cross-functional teams to define, design, and ship new features.
Ensure the best possible performance, quality, and responsiveness of the applications.

2. Expertise in ServiceNow Modules

ITSM (IT Service Management): Develop and enhance IT service management processes and workflows.
ITOM (IT Operations Management): Implement and optimize IT operations management solutions.
GRC (Governance, Risk, and Compliance): Design and deploy governance, risk, and compliance frameworks.
HR (Human Resources): Develop HR service delivery solutions and workflows.
SPM (Strategic Portfolio Management): Implement and manage strategic portfolio management processes.
Interfaces: Develop and maintain integrations with third-party systems and applications.

3. Collaboration and Innovation

Challenge and collaborate with ServiceNow Solution Architects to drive innovative solutions.
Work closely with Internal Developers from the product team to ensure alignment with strategic goals.
Contribute to the development of best practices and standards for ServiceNow implementations.

4. Problem-Solving and Troubleshooting

Diagnose and resolve complex technical issues.
Provide technical support and guidance to junior developers and team members.
Conduct code reviews and ensure adherence to coding standards and best practices.

5. Documentation and Training

Create and maintain comprehensive documentation for all developed solutions.
Provide training and mentorship to junior developers and team members.

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
Proven experience (7+ years) in ServiceNow development, with a strong focus on ITSM, ITOM, GRC, HR, SPM, and Interfaces.
Experience working in a global, multi-cultural environment.

Technical skills

Proficiency in JavaScript, GlideRecord, GlideAjax, and other ServiceNow scripting languages.
Experience with ServiceNow APIs and integrations.
Strong knowledge of ITIL frameworks and best practices.
Familiarity with Agile/Scrum methodologies.
Experience with version control systems (e.g., Git).

Soft skills / transversal skills

Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.
Ability to work independently and in a team environment.
Proactive and innovative mindset.

Senior Developer - ServiceNow