Role Description

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid's end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

The part you will play

We are seeking a dynamic Social Key Account Manager for live commerce platforms. You will oversee brand performance, driving success through effective commercial and content strategies, and leveraging new trends and tools. As the main point of contact, you will create ecommerce strategies and annual plans, focusing on live streams and short videos. A strong understanding of Shopee & TikTok trends is crucial for guiding brands in creating impactful content. The ideal candidate is strategic, creative, and an excellent communicator, working closely with internal teams like Live Commerce & Video teams and influencer/affiliates to ensure brand success.

As a Social Key Account Manager you will take charge of

Manage Brand Performance: Oversee the end-to-end performance of assigned brands, focusing on achieving revenue, awareness, and other key goals through effective promotions and content strategies.
Operational Management: Oversee all aspects of live commerce operations, including planning, scheduling, execution, and post-event analysis.
Content Strategy and Execution: Work with internal Live Commerce team to develop a content calendar, brainstorm innovative content ideas, and continuously refine strategies based on platform trends and key learnings.
Strategic Guidance: Provide expert recommendations on strategies, promotions, and content ideas to enhance brand performance on Live Commerce.
Build Relationships: Act as the main point of contact for brands and platforms, fostering strong relationships with stakeholders, affiliate partners, and influencers.
Collaborate Internally: Work with internal teams like Live Commerce, Commercial, and Performance Marketing to ensure aligned strategies and smooth campaign execution.
Coordinate with Platforms: Align with platform counterparts on promotional strategies and leverage unique opportunities.
Support Brand Onboarding and Growth: Assist in the onboarding process for new brands and contribute to their growth plans.
Ensure Account Retention: Partner with leadership to maintain and grow existing accounts.

What we are looking for - the ideal profile

University degree
At least 3 years of relevant experience in ecommerce, preferably with platforms like Lazada, Shopee, TikTok, Tokopedia, other enablers, or with brands and distributors. 1 year of experience in live commerce, such as livestreaming or short video formats, is highly desirable.
Strong commercial mindset, adaptable, collaborative, and thrives in a fast-paced startup environment
Passionate in live commerce trends - you are in the know of what is relevant and what compelling content looks like
Strong interpersonal, communication, listening and negotiation skills
Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
Eager to learn with continuous growth and improvement mindset - able to work closely with the brand to A/B test different approaches to live commerce to build success stories and drive long term improvement
Experience in developing digital / ecommerce campaign plans
Strong analytical skills for data interpretation and performance enhancement
Project management experience
Proficiency in Excel and PowerPoint
Fluent in English (writing and communicating skills)

In return, you will be getting

You will work with our portfolio of leading international brands, delivering engaging livestreams and video content to the highest standards. This role offers exposure and experience that can open many opportunities in the industry. Many of our livestream hosts have gone on to become key brand ambassadors or built followings of millions while at Intrepid — the world is truly your oyster!
We believe in an end to end omni-channel and full funnel approach to ensure seamless and consistent consumer journeys, and intrepid is one of the very few players who offer that full array of services under one roof. Brands love this model as it's streamlined and delivers strong performance, hence we are rapidly growing. This offers you wide exposure and exciting growth opportunities
We believe in the combined power of creative genius and a data-driven approach. Whether it is live streaming, video or affiliates, you will have the data and knowledge how to analyze & optimize at your fingertips, so you can add that spark of creative brilliance to create magic. With your talent and our training, we deliver high performance.
We are international, we know how to scale, and we are stable. Content is local, but what resonates and best practices apply across countries. Our regional exposure and teams allow us to learn faster and organize ourselves in the best way possible. You are joining a proven international company with a strong track record, but we move fast with a lot of freedom, a collaborative culture and no politics. The best of both worlds.

Social Key Account Manager

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Facilities Engineer