Location: Penang, Malaysia

Job Type: Full-time

Language Requirement:Chinese + Good English

Industry: Social Media

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: up to MYR 3500 to 4500

Job Summary:

We are seeking a reliable and customer oriented NON VOICE CUSTOMER SUCCESS SPECIALIST to be the first point of contact for our clients through digital platforms. The role involves handling inquiries, providing information, assisting with bookings or appointments, and ensuring smooth communication between customers and the company.

Key Responsibilities:

Greet and assist customers virtually via chat & email.
Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
Manage online booking systems, schedule appointments, and confirm reservations.
Provide accurate information about services, products, or company policies.
Handle complaints or escalate issues to the appropriate department.
Maintain professional communication standards in all interactions.
Keep digital records of customer interactions, inquiries, and transactions.
Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
Monitor and update customer databases when needed.
Support administrative tasks such as data entry, reporting, and document management.

Qualifications & Skills:

High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
Proven experience in customer service, front desk, or administrative support (online preferred).
Strong verbal and written communication skills.
Comfortable with technology, online booking systems, and customer support tools.
Ability to multitask and stay organized in a fast-paced virtual environment.
Professional, patient, and customer-focused attitude.
Experience working as customer service representative is an advantage

Working Conditions:

Flexible schedule may be required (including evenings, weekends, or holidays).

Mandarin Non Voice Customer Support (Permanent Night Shift with Night Allowance)

Mandarin Non Voice Customer Support (Permanent Night Shift with Night Allowance)

Mandarin Non Voice Customer Support (Permanent Night Shift with Night Allowance)