Were Hiring: Senior Executive / Assistant Manager, Infrastructure Support

Location: Kuala Lumpur, Malaysia

Work Mode: Onsite

Job Type: Contract

About The Company

Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.

We are seeking a Senior Executive / Assistant Manager, Infrastructure Support to support and maintain enterprise IT infrastructure, networks, and storage systems. This role focuses on ensuring system stability, infrastructure readiness, and operational support for business-critical environments.

What You'll Do

Ensure optimal infrastructure service levels for internal departments and customers
Provide operational support for enterprise systems based on organisational requirements
Perform daily operational checks and assist with data processing and service availability reporting
Monitor and manage system backups, infrastructure housekeeping, and network/storage health checks
Ensure all incidents and requests are responded to within agreed Service Level Agreements (SLA)
Provide IT support during internal and external corporate events when required
Prepare reports on user access, patch management, and release management for IT management review
Manage procurement-related tasks including IT infrastructure purchasing and invoice coordination
Maintain accurate IT asset inventory including IP networking, firewall configurations, and system access listings
Work with internal stakeholders to ensure smooth deployment of critical infrastructure projects
Collaborate with vendors to document and implement scalable infrastructure workflows and configurations
Monitor data center, systems, and network performance using tools such as Icinga, Netflow, and PRTG
Support cybersecurity reviews, audit investigations, and regulatory reporting requirements
Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) simulations
Contribute to continuous improvements in infrastructure and network operations
Review and update IT-related policies and procedures periodically

What You Bring

Must-have:

Professional Certificate, Diploma, or Degree in Information Technology or related field
Minimum 3 years of experience in network and server troubleshooting or infrastructure support
Experience with Linux (RedHat), Windows Server OS, server virtualization, storage, and networking devices
Knowledge of Active Directory, firewalls, load balancers, packet shapers, switches, TCP/IP, DNS, and file services
Experience administering Microsoft Server and Windows platforms
Familiarity with Huawei network security administration and troubleshooting
Understanding of regulatory compliance frameworks such as SC TRM and BNM RMiT guidelines
Strong teamwork, communication, and problem-solving skills
Ability to work independently and handle multiple tasks with minimal supervision
Willingness to work on shifts when required

Nice-to-have:

Experience supervising infrastructure or network support teams (for senior-level roles)
ITIL-based experience in Incident, Problem, Change, and Configuration Management

Why Join Us

Opportunity to support mission-critical financial services infrastructure environments
Exposure to enterprise-level infrastructure, networking, and security technologies
Collaborative team environment with opportunities for professional growth

Apply Now: http://www.careers-page.com/oxy/job/4RV7WV97

Reach out: [HIDDEN TEXT]

Explore more roles: https://oxydata.my/jobs/

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