Summary

We're looking for a passionate and detail-oriented Quality Assurance (QA) , Associate to join our team . You'll support our QA/QC team in ensuring products, processes, and systems consistently meet high quality standards and customer requirements. Your contributions will be vital in assisting with inspections, testing activities, documentation, and the implementation of quality management systems, directly impacting the overall quality and reliability of our products.

Detailed Description

Performs tasks such as, but not limited to, the following:

Assist in performing inspections of raw materials, in-process components, and finished products according to specified procedures and quality plans.
Help in developing, maintaining, and updating quality-related documentation, including inspection reports/checklists, test plans, test cases, and standard operating procedures (SOPs).
Document inspection outcomes, test results, and non-conformities accurately in designated systems (e.g., SAP, internal databases) and daily performance records.
Generate and submit reports on quality metrics, defect trends, and corrective/preventive actions to the QA team and supervisors.
Assist in identifying, tracking, and reporting product or process defects and deviations.
Communicate findings and collaborate with production, engineering, and other teams to facilitate root cause analysis and the implementation of corrective actions.
Ensure non-conforming products are properly segregated and controlled until issues are resolved.
Contribute to continuous improvement initiatives by identifying opportunities for process optimization and defect prevention.
Support the implementation of quality improvement projects.
Maintain good housekeeping in the QA department and ensure calibrated instruments are used for inspection.
Generate and maintain inspection reports and other quality-related documentation.
Communicate quality or compliance concerns with urgency to relevant stakeholders (production, engineering, QA team, supervisors).
Lead the investigation on root cause analysis of complex quality issues, customer complaints, and non-conformance reports.
Initiate and drive corrective and preventive actions (CAPA) and tracking their effectiveness.
Analyze quality data, identify trends in product quality or defects, and recommend/implement corrective measures to prevent recurrence.
Provide guidance and support to junior team members. Collaborate closely with cross-functional teams (production, engineering, logistics, etc) to embed quality throughout the product development lifecycle.
Assist in handling customer technical inquiries and providing detailed information related to product quality or standards.

Knowledge/Skills/Competencies

High passion for quality assurance and have a strong willingness to learn new processes, technologies, and standards.
Proficiency in using various inspection and measuring tools (callipers, micrometres, gauges, etc).
Ability to read and interpret blueprints, technical drawings, and specifications.
Strong attention to detail even minor flaws or inconsistencies and a high passion for quality.
Good interpersonal skills, good written and verbal communication skills to articulate findings and collaborate with colleagues.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.
Solid knowledge of quality control concepts, methodologies, and testing techniques.
Proven analytical and problem-solving skills, to lead in troubleshooting and investigate with the ability to perform root cause analysis.
Experience in conducting internal audits and driving CAPA processes through 8D method or any other equivalent QC tools.
Familiarize with and strictly comply with the company's Quality Management System (e.g., ISO 9001) and relevant industry regulations
Ability to effectively communicate with a wide variety of internal and external customers.
Ability to work effectively as a part of team and independently with minimal supervision and lead tasks.
Proactive attitude towards identifying and resolving issues.
Ability to work in a fast-paced and dynamic environment (adapt to changing priorities).

Physical Demands

Duties of this position are performed in a normal office environment.
Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

One to three years of relevant experience.

Typical Education

Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

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