Responsibilities
About the team
Welcome to our FMCG (Fast Moving Consumer Goods) team! In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Responsibilities
- Oversee daily management of category account managers and operations
- Assist category leader to define and execute business development opportunities and category growth strategy
- Work closely with content creator/influencer to increase the GMV uplift
- Identify and conduct category data analysis, gap analysis and solutioning
- Drive relevant category special projects and improve sellers/buyers experience

Qualifications
Minimum Qualification
- Bachelor's Degree or equivalent practical experience.
- At least 3+ years of experience in E-commerce, working as an Account Manager.
- Relevant work experience in Business Development/Account Management/Content Creation/Social Media Marketing, or equivalent fields
- Strong interpersonal skills, excellent communication and customer service orientation and experience working in a client-facing capacity.
- Strong sense of social content (livestream and short-video is a preference)
- Deep understanding of the Health/Food market, trends, creators ecosystem in Singapore

Preferred Qualifications:
- Strong network of Health/Food partners and FMCG creators/agencies.
- Strong analytical, problem-solving, and data interpretation skills.
- A fast learner with the ability to thrive in ambiguity, adapt quickly to change, and set priorities, multitask, and work independently.
- A proactive and resourceful mindset, with a strong sense of accountability.
- Experience or knowledge of discovery commerce in established markets.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Strategic Account Manager, FMCG (Singapore, eCommerce)