Organization- Hyatt Place Kuala Lumpur Bukit Jalil

Summary

Sales & Administration

Develop and execute sales strategies to achieve revenue targets
Monitor reservations, occupancy, and online presence to maximise bookings
Ensure all sales processes, contracts, and documentation are accurate and up to date
Align hotel sales activities with corporate marketing strategies

Customer Service

Ensure exceptional guest service aligned with brand standards
Handle guest inquiries, complaints, and group requirements professionally
Support team members in delivering excellent service and upselling opportunities

Financial Management

Marketing & Revenue

Operations

People Management

Qualifications

Bachelor's degree in hospitality management, Business Administration, Marketing, or related field (preferred)
Minimum 5–8 years of experience in hotel sales, with at least 2–3 years in a leadership role
Proven track record of achieving or exceeding sales and revenue targets
Strong knowledge of hotel operations, revenue management, and distribution channels
Experience managing key accounts, corporate clients, and group business
Excellent leadership, communication, and negotiation skills
Strong analytical and financial acumen, with experience in budgeting and forecasting
Ability to develop and execute strategic sales and marketing plans

Director of Sales - Hyatt Place Kuala Lumpur Bukit Jalil