Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Infrastructure and Operations Engineer is a developing subject matter expert, responsible for ensuring the availability of the infrastructure service platforms and/or software.

This role responds to situations where standard procedures have failed to fix problems in non-functioning infrastructure service platforms and/or software.

This role designs system configurations, documents and manages the installation of a new network, and maintains and upgrades existing systems as necessary and later support the operation of overall IT services offered by the company.

Key responsibilities:

Performs operational tasks to resolve all incidents / requests in a timely manner and within agreed Service Level Agreement (SLA).
Update tickets with resolution tasks performed.
Maintains network and services availability by performing maintenance and health checks.
Supports, assists or leads engineering, design and problem isolation.
Provides third level support to all incidents, requests and identify the root cause of incidents and problems.
Communicates with other teams and clients for extending support.
Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
Escalates all tickets to seek right focus from other teams, if needed continue the escalations to management.
Establishes monitoring for platform infrastructure.
Leads and manages all initial client escalation for operational issues.
Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
Ensures all changes are carried out with proper change approvals.
Plans and executes approved maintenance activities.
Performs any other related task as required.

To thrive in this role, you need to have:

Knowledge in Microsoft Solutions, i.e. design and implementation of Windows Server platforms, Office 365 migrations, Active Directory, Group Policy, System Centre Configuration.
Understanding of network switches, network routing, MPLS, network administration, network integration, network security and network advancement.
Knowledge in architecture, design, configuration, and deployment within the Microsoft Azure platform.
Understanding of server and desktop hardware/operating systems, networks, firewalls.
Good oral, written and presentation communication skills.
Knowledge of IT infrastructure management processes, techniques, risks and best practices.
Knowledge of infrastructure technologies such as system management, system/network administration and development.
Knowledge of server administration, data center operations, project and change management principles and practices.
Ability to facilitate discussions in order to address emerging problems and opportunities.
Ability to handle multi-task, set priorities and meet deadlines.
Knowledge and understanding of information systems technology areas.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or a related field.
Relevant certifications such as CCIE/CCNP/ITIL/COBIT/PMP/CISA/CISM certifications.

Required experience:

Moderate level of experience in similar IT roles, with a focus on IT infrastructure engineering and operations.
Proven working experience in a large-scale organization.
Moderate level of experience with IT frameworks: ITIL, MoF, CoBIT, Run SAP.
Moderate level of experience supporting IT infrastructure and service delivery.
Moderate level of experience working with vendors and/or service providers.
Moderate level of experience, judgment and drive to plan, make decisions and accomplish individual and team goals.
Moderate level of experience working in a team-oriented, collaborative environment.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Internship - IT Business Analyst (IT Integrity)

Circle Lead, Cloud Platform Engineering Circle

Penetration Tester

Senior Associate Specialist, DC Infra Engineer