The Sales Support Executive is the first point of contact for potential customers engaging with the company via WhatsApp and Facebook Messenger. This role is focused on responding promptly and professionally to inquiries, nurturing leads, and converting online conversations into showroom appointments. The ideal candidate is highly organized, customer-focused, and driven to achieve measurable conversion KPIs.

Responsibilities

Customer Engagement & Support:

Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger
Address basic queries regarding products, pricing, availability, and services
Provide personalized guidance to potential customers to enhance engagement

Lead Conversion:

Convert online inquiries into confirmed showroom appointments
Maintain a clear follow-up schedule to maximize conversion rates
Collaborate with sales and showroom teams to ensure smooth handover of appointments

CRM & Reporting:

Log all customer interactions accurately in the CRM or lead management system
Track conversion metrics and report on performance regularly
Identify trends in inquiries to provide insights for marketing and sales strategies

Collaboration & Process Improvement:

Work closely with sales, marketing, and operations to streamline lead management
Provide feedback on common customer concerns or recurring questions
Suggest improvements to chat processes, templates, or automation tools

Requirements

At least 1 year experience in customer support, sales support, or chat-based engagement preferred
Strong written communication skills; ability to engage naturally and professionally online
Familiarity with WhatsApp, Facebook Messenger, and CRM systems
Highly organized, self-motivated, and able to manage multiple conversations simultaneously
Basic understanding of sales processes and lead nurturing strategies

Sales Support Executive (Confidential Projects)