Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let's start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

Awarded For
Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
Bronze Winner in Cross-Generational Workforce Engagement (2024)
Gold Winner for Excellence in Workplace Culture (2021)
Comprehensive medical, dental, optical and insurance benefits
Flexi working hours arrangements
Staff Line & Device Subsidy
Smart Casual Attire
Child Parental Care Leave
Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
Special employee discounts for selected F&B Brands

Job Summary

We are seeking a candidate responsible for owning and delivering defined product features, journeys, or problem spaces within the U Mobile app. The role combines product ownership, commercial accountability, and technical collaboration, ensuring that app capabilities deliver measurable business value while maintaining strong technical quality and scalability.
The role requires translating business objectives and customer needs into well-defined product requirements, technical solution capability, and mobile app capabilities, working closely with engineering, design, data, and marketing teams to deliver impactful digital experiences.
The candidate will also support app driven revenue initiatives, growth experiments, and service digitalization, contributing to both customer experience improvements and commercial outcomes.

The Day-To-Day Activities

Product Delivery & Execution

Own end-to-end delivery of assigned app features or journeys.
Translate requirements into clear product documentation and user stories.
Work closely with engineering teams to ensure feasible, scalable, and secure implementation of features.
Support in app regression, release planning, and post-release business validation.
Ensure releases meet both technical quality standards and business objectives.

Technical Product Collaboration

Work closely with engineering teams to understand high level mobile architecture, APIs, backend integrations, and platform dependencies.
Ensure product requirements consider technical constraints, scalability, performance, and security considerations.
Collaborate with engineering and business teams to drive continuous improvements in app stability, performance, and feature release cadence.
Able to support troubleshooting and root cause analysis for production issues impacting customer experience.

Performance & Metric

Monitor basic app performance indicators features.
Track feature-level KPIs such as adoption, conversion, and usage of analytics reports.
Identify improvement opportunities using available data and insights.

Customer-Centric Experience

Apply customer-first thinking in feature design and prioritisation.
Use analytics, customer feedback, and behavioural data to improve journeys and app usability.
Ensure alignment with design systems, UX standards, and platform experience guidelines.
Continuously optimize user journeys to improve engagement, adoption, and digital self service capabilities.

Cross Functional Collaboration

Collaboration with Marketing, IT, and Operation team.
Communicate on tasks progress, risks, and dependencies clearly.
Support cross functional initiatives including campaign launches, product integrations, and digital transformation programs.

About You

Bachelor's or Master's degree in Computer Science, Information Systems, Digital Technology, Marketing, Business, or related fields.
3–5 years in digital product or mobile app roles.
Proven success in requirement capturing and implementation with high user engagement and commercial impact.
Experience working closely with engineering teams on mobile app development (iOS, Android, APIs, backend integrations, automation).
Experience with MarTech, analytics, A/B testing, customer data platforms, and performance marketing integration.
Experience in stakeholder management.
Strong execution and problem-solving skill.
Strong business acumen with customer-first and mobile-first thinking.
Clear communicator, and stakeholder influence skills.
Proficient in app KPIs, comfortable in performance tracking, A/B testing, and personalization enablement.
Able to work in fast-paced, high-stakes environments with multiple priorities.
Detailed-oriented and delivery focus.
Customer-minded and pragmatic.
Comfortable working in fast-paced environments.
Comfortable working with multiple stakeholders and does not shy from communication.
Make decisions based on insights with critical thinking and problem-solving abilities

What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Senior Specialist, App Development Business Analyst