excel dashboards , Reporting Tools, Telecom Operations Systems Knowledge, Project implementations, Level 1 incident escalation handling, UAT system testing

sales coaching , Team Management, customer lifecycle management, Sales Management, CRM Platforms, Analytical Skills, Customer Acquisition, Conversion Funnels, Inside Sales, Sales Performance Reporting Tools, Telemarketing

Trainer, Call Centers, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Management", "Inbound Support", "Outbound Support", "Chat Support", "Email Support", "Customer Service", "Service Level Management", "SLA Management", "KPI Management", "AHT", "FCR", "CSAT", "Quality Management", "Schedule Adherence", "Workforce Management", "WFM", "CRM", "Telephony Systems", "Escalation Management", "Performance Management", "Coaching", "Stakeholder Management", "Reporting", "MIS Reporting", "Operational Excellence", "Leadership", "Client Management", "Microsoft Office", "Google Workspace", "Contact Center Metrics", "Process Improvement", "Compliance Management"

snowflake , Sql, Databricks, Data Governance, Dashboards, Tableau, Power Bi, Data Modelling, Metadata Management, Reporting Tools, business intelligence, Financial Data, metrics creation, governance tools, ASC 606, performance management, KPIs

Dress Rehearsal (DR), Uat, Sit, Sdlc, Stlc, migration testing lifecycle, Data Validation, reconciliation testing, banking systems, Operational Processes, go-live validation activities, cards systems, banking migration projects

Tableau, Powerbi, Dashboarding, campaign reporting, Looker Studio, Datorama, Marketing Intelligence, Media Analytics, tagging, visualization tools, campaign data structures, digital campaign reporting, reporting pipelines