Key Responsibilities :

Food Safety & Regulatory Compliance (LPM/SLPM)

MOH Lead: Act as the Subject Matter Expert (SME) for all Ministry of Health (MOH) requirements; manage the SLPM license, FoSIM records, and ensure 100% KKM compliance.
Technical Advisory: Provide technical guidance on hygiene standards (MeSTI, GMP, Halal) and PBT inspection readiness to ensure our gig workforce meets industry-grade safety levels.
Audit Management: Perform internal readiness audits on high-volume workers to ensure they maintain the technical standards required by fast-food and F&B clients.

Operational Technical Onboarding

Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every Trooper sent to a food service site is technically proficient.

Behavioral Standards & Hygiene Excellence

F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
Feedback Loop: Translate technical feedback from clients (e.g., hygiene breaches or handling errors) into immediate training interventions.

Content Development & Technical Reporting

Library Management: Develop and maintain a bilingual (BM/EN) technical training library (LPM manuals, hygiene checklists, and safety SOPs).
Performance Analytics: Report on LPM pass rates, technical assessment scores, and certification lifecycles to leadership.

Qualifications

Education: Diplomat or Bachelor's Degree in Food Science, Food Technology, Nutrition, Environmental Health, or a related scientific field.
Mandatory Certification: Must possess at least ONE of the following:

Experience: 2–5 years in Food Quality Assurance (QA), Food Safety Auditing, or F&B Operations. Experience training frontline or gig workforces is a major plus.
Regulatory Knowledge: Strong understanding of the Food Hygiene Regulations 2009 and Malaysia's Halal certification requirements.
Language: Professional fluency in Bahasa Malaysia and English. (Mandarin or Tamil is a plus!)

Senior Associate, Food Safety & Training (Operations)

Lead Supervisor F&B