Summary:

As a Trainer, you will enable new and existing team members to achieve job readiness and operational excellence within a fast-paced supply chain environment. You will bridge process knowledge, system proficiency, and performance standards through structured training, on-floor coaching, and data-driven learning interventions. You will work closely with Operations, Process, and Quality teams to ensure employees are equipped to perform effectively across order management, logistics coordination, tools, and SOP adherence.

Responsibilities:

Facilitate new hire training programs aligned to operational processes, systems, and SOPs
Conduct on-floor coaching to close knowledge and performance gaps
Deliver training on process workflows, tools, policies, and operational controls
Translate complex operational procedures into practical, easy-to-understand learning content
Partner with Operations and Quality teams to identify performance gaps and conduct RCA
Develop targeted retraining plans based on performance data and error trends
Manage end-to-end training lifecycle for batches (5-25 headcount)
Track, measure, and report training effectiveness and readiness metrics
Lead training projects to improve training structure, content, and delivery methods
Ensure training materials remain current with process and system updates
Participate in process calibration sessions with stakeholders
Support continuous improvement initiatives related to process adherence and quality

Skills & Capabilities:

Functional Expertise

Strong understanding of supply chain, order management, logistics, procurement operations, or shared services operations
Ability to understand operational workflows and convert them into structured training
Experience working with SOP-driven, system-intensive environments

Training & Facilitation

Proven experience designing and delivering process or system training
Strong facilitation, presentation, and engagement skills (virtual and classroom)
Knowledge of adult learning principles and instructional techniques

Data & Performance Orientation

Ability to analyze performance data, identify trends, and create targeted learning interventions
Experience conducting RCA and translating findings into training actions
Strong reporting and tracking skills using Excel / reporting tools

Collaboration & Stakeholder Management

Work closely with Operations, Process, and Quality teams
Ability to influence and coach employees across different learning styles
Strong communication and interpersonal skills

Tools & Technology

Comfortable with training platforms, e-learning tools, and MS Office / Google Suite
Experience training on ERP / ticketing / order management systems is a strong advantage

#LI-GM

Qualifications:

5+ years of experience in training delivery, process enablement, or operations training
Experience in supply chain or operations environment is highly preferred
Experience in system/process training is a strong advantage
Candidates from relevant background such as Supply Chain/Order Management/Logistics Operations, Shared Services Operations, Process Trainer in BPO/SS are encouraged to apply are encouraged to apply.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Supply Chain Operations Trainer