Disclaimer

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website.

About TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we're a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the role

As a Collection Specialist, you'll manage accounts, follow up on overdue invoices, and collaborate with teams to resolve issues. You'll handle debt collection, dispute management, and ensure compliance with policies. Your role will also involve reporting progress and contributing to process improvements, all while maintaining accuracy and efficiency.

At this role you will have possibility to work hybrid with 3 office days/week from our Kuala Lumpur location.

Key Responsibilities

Get understanding of the credit control process.
Analyse the ageing of the trade receivables.
Collect the outstanding cash, send reminders to clients and call them accordingly.
Maximize the value of third party spend for the business.
Undertake ad-hoc functions and related duties as and when required.
Efficiently manage Regional Account Receivables (AR), client invoicing process and bad debts by interacting internally (Service Line, Finance and local/Regional management) and externally (Client end-users and Account Payables).

Key Requirements

Primarily focus on Regional AR collection and maintain good rapport with customer.
Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoices.
Ensure collection from customers in a timely and professional manner and within credit terms.
Maintain efficient record of collection activities.
Liaise with all Regional stakeholders (internally and externally), via phone, email, portals, systems on collection challenges and issues.
Interface with customers to actively resolve credit and billing issues promptly.
Ensure timely follow-up of the credit process, including retrieve invoices or other supporting documents on customer/client request
Monitor credit accounts and report delinquent customers to management for review and action.
Directly assists service line regarding all AR/Invoicing related process matters.
Drive the Account Receivables bi-weekly meetings with service line.
Report on the progress made
Initiate all requests related to re-invoicing, write-offs, credit notes, re-issuance of supporting documents always
Investigate on core invoicing issues to address both symptoms and root cause
Map all unapplied cash payments received against pending invoices, liaise with both clients, finance credit team and service line.

Pre-Requisites

University degree, preferrable in area of Finance, Accounting or related
Fluent command of English (written and spoken)
Previous experience in Collections (2-3 years)
Comfortable with MS Office Suite (Excel and Outlook)
Excellent sense of customer service
Proven capability to work in a dynamic matrix.

Core Competencies/attributes

Problem solving skills
Resilient
Excellent Listening skills
Strong team player
Process-oriented
Target driven
Good communication skills
Ability to multitask

What's In It For You

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work.
We provide internal career opportunities so you can take your career further within TMF
Continuous development is supported through global learning opportunities from the TMF Business Academy

Making an impact

You'll be helping us to make the world a simpler place to do business for our clients
Through our corporate social responsibility program, you'll also be making a difference in the communities where we work

A supportive environment

Strong feedback culture to help build an engaging workplace
Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

We're looking forward to getting to know you!

O2C Specialist - Collections