Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

As a Risk Control Site Management Specialist under Risk Operations, you're expected to oversee daily on-site team operations, ensure process compliance, and support supervisors in maintaining execution quality. You identify and respond to risk events in real time, coordinate with cross-functional teams for closed-loop resolution, and drive continuous optimization through data insights and SOP enhancement.

What You'll Be Doing

On-site Management & Team Support

Responsible for the daily on-site management of the risk control team, including attendance, scheduling, work discipline, and maintaining office order
Assist team leaders in supervising business execution quality to ensure the implementation of risk control strategies, operating standards, and processes
Organize and coordinate on-site resources to ensure efficient team operations

Risk Monitoring & Incident Response

Monitor account risk indicators and abnormal events, promptly identifying and reporting potential risks
Participate in emergency handling and review of sudden risk incidents, summarizing improvements
Coordinate communication with related departments such as Risk Management, Compliance, and Customer Service to ensure closed-loop problem resolution

Process Optimization & Data Support

Collect and analyze on-site management and risk control business data to support process optimization and strategy adjustment
Participate in developing and improving on-site management systems and standard operating procedures (SOPs)
Assist in promoting system feature optimization and implementation of automated risk-control tools

Training & Team Building

Regularly conduct case sharing and experience reviews to improve the team's risk identification and response capability
Assist in building a positive, compliant, and professional team culture

:

SOP

Work Experience

What We Look For in You:

1 to 3+ years of experience in risk management, risk control operations, account security, on-site management, or team management
Experience in FinTech, payments, e-commerce, or banking is preferred

Professional Skills

Knowledge of account risk control processes, anti-fraud mechanisms, risk warning, and emergency handling procedures
Proficient in office software (Excel, PPT, etc.) with basic data analysis skills
Strong logical thinking and problem analysis ability, capable of independently identifying and resolving on-site management issues
Familiarity with SQL, Python, or data visualization tools (Power BI, Tableau) is a plus

Communication & Coordination

Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts
Excellent communication and cross-department collaboration abilities, able to work efficiently in multitasking environments
Strong execution and sense of responsibility, able to handle work pressure

Overall Qualities

Detail-oriented, rigorous, with strong risk and compliance awareness
Good team spirit and service mindset
Quick thinker with continuous improvement awareness and data-driven mindset
Flexible and willing to work shifts based on business requirements

1–3

ExcelPPT
SQLPythonPower BITableau

Benefits & Perks

Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly bonus)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 3,500 training & wellness benefits per annum
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

Notice: All official OKX vacancies are posted on this site. We are not affiliated with other third-party job boards except Linkedin.com, listings on other sites may be inaccurate or outdated. This is the only source of truth for applications.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Specialist, Risk Operations (Risk Control Site Management, Mandarin Speaker)