Title: Field Service Engineer

Job ID: 5804

Location:

Shah Alam, MY

We are looking for a Senior Service Engineer to join our team at Innomotics

The Industry-Leader of Motors and Drives

Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all of the world's most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.

Our Most Powerful Engine: Our People

We are a team of more than 15,000 dedicated experts, doers, and innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.

Location: Malaysia

Reporting

Reports to IN CS
Major Interfaces to other direct reports to IN CS, other Division CRM teams (incl. For cross-selling)
Units directly reporting to position: IN CS inferior units

Individual Accountabilities

Accountable for IN CS mission and strategy, and cascade of strategic targets for inferior

units assigned.

Accountable for customer-related business results of Division in order to contribute to IN CS

overall business results effectively.

Responsible for positive and sustainable customer relationships.
Responsible for steering and performance evaluation of direct reports.
Responsible for steering inferior units in IN CS, incl. countries/ country bundles (Sales-related part).

Key Shared Accountabilities

Installation & Commissioning
Install, configure, and commission VFD systems for MV motors at customer sites.
Perform system integration with PLC/DCS and other automation systems.
Ensure proper wiring, grounding, and compliance with safety standards.
Maintenance & Troubleshooting
Diagnose and repair VFD-related faults, including hardware, software, and communication issues.
Conduct preventive maintenance and performance checks.
Provide root cause analysis and implement corrective actions.
Technical Support
Provide on-site and remote technical support to customers.
Collaborate with engineering teams to resolve complex issues.
Support warranty claims, service reports, and technical documentation.
Customer Interaction
Act as the first point of contact for field service inquiries.
Train customer staff on VFD operation, safety, and maintenance.
Build strong customer relationships and ensure high satisfaction.

Requirements

Experience

2–5 years (Engineer) / 5–10 years (Senior Engineer) of field experience with VFDs and motor control systems.
Hands-on experience with LV and/or MV drives from major manufacturers (e.g., Siemens / Innomotics, ABB, Schneider, Rockwell, Danfoss, Yaskawa).
Knowledge of motor technologies (induction, synchronous, PM motors).

Technical Skills

Strong knowledge of VFD hardware, power electronics, and control systems.
Familiar with communication protocols (Modbus, Profibus, Profinet, Ethernet/IP).
Ability to read and interpret electrical schematics, single-line diagrams, and control drawings.
Competency in using test equipment (multimeter, oscilloscope, insulation tester, etc.).
Knowledge of PLC/DCS integration is an added advantage.

Soft Skills

Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Customer-oriented with ability to handle pressure in field environments.
Willingness to travel frequently (local and overseas assignments).

Other Requirements

Valid driving license (if role involves site visits).
Ability to work in industrial environments (factories, oil & gas plants, utilities, etc.).
Commitment to safety practices and standards.

Ready to power the future with us Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion

Innomotics is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

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