Summary:
Asset Recovery Logistics Service Representative works on programs related to customer satisfaction or return of defective materials from end customers, which require access to systems of partners of OnProcess Technology, part of Accenture,Bulgaria.He/she will work in one of the following areas: Contacting Suppliers to Register/Configure their accounts with the client's Network, Assisting Suppliers to process e-invoices, Addressing Suppliers issues to the respective teams, administrating assigned workload in client systems, Additional tasks related to enabling the revenue for the client via the Suppliers behaviors. As a result of customer contact, he/she updates the Company database with allappropriate information. He/she will also support all quality assurance efforts and Programcriteria.

Responsibilities:

Perform/handleoutboundorinboundcustomer and/orclientcommunications

AdvisecustomersonbehalfofOnProcessTechnology'sclients

Interactwithcustomersviavariousmethodsofcommunicationby handlingallcalls/chats/cardsaccordingtothesettimegoals

ProcessesallRMArequestsfromcustomerswhousewarrantypartnerequipment

Utilizeclientsthirdpartiestoprovidetheentitledservice

FollowdetailedinstructionsasoutlinedinCompanydocuments

Forservicelevelagreementinjeopardy,followestablishedescalationrules

Resolvecustomercomplaintsandescalations

Informstheclientaboutthedevelopmentoftheirrequests

Performsallnecessaryactionsandclosesrequestswiththeconsentoftheclient

UpdateapplicableProgramDatabase(s)accurately

AppropriatelyhandlechallenginganduniquecustomersituationsinaccordancewithOnProcessTechnologypolicies

Escalatedataorprogramspecificissuestoappropriatelevelofmanagement

MeetorexceedOnProcessTechnology'skeyperformancestandardsandqualityobjectives

Workasanintegralpartofthe Delivery Services teamcontributingtothedepartment'sabilitytoconsistentlymeetandexceedContactCenterperformancegoals

Mayberesponsibleformultipleprograms/campaignsandworkingcross-functionallythroughprograms/campaigns

AdheringtotheCompany'spolicies,proceduresandguidelinespertainingtotheprotectionofInformationAsset,asreferredtoin theUserAgreement.

Reportingactualorsuspectedsecurityand/orpolicyviolations/breachestoanappropriateauthority

Identifiesanyassociatedissues/risks and monitorperformance/resultswithrelevantanalysis

Identifies,escalatesdataandprogramspecificissuestoappropriatelevelofmanagement

Proactivelyidentifiesinternalandexternalbestpracticesthatwillenableimprovementofthestandardend-to-endprocess

Qualifications:

ExcellentproficiencyinworkingwithMS Office anddatabases

Continuousattentiontodetail,accuracyandquality

Abilitytoperformdutieswithminimumdirection

Multi-taskingskillsincludingtheabilitytotogglebetweenmultiplecomputerwindows

1-2yearsexperienceinlogisticscustomer service,ordermanagement, orsupplychainoperationsin asharedservicesor BPOenvironment

Experiencehandlingcustomerenquiriesrelatedtoshipment, delivery,orderstatus,returns, orlogisticsexceptions

StronglanguageproficiencyinbothMandarin/CantoneseandEnglish.

HighattentiontodetailandabilitytofollowSLA andescalationprocesses

Strongcommunicationandinterpersonalskills.

Results-driverwithactionorientation.

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Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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Asset Recovery Logistics Service - (Mandarin/Cantonese markets)