Role Summary

The Account Manager is responsible for managing the overall performance and day-to-day operations of Controlled Channel Partners and their respective outlets. The role focuses on driving the growth of Postpaid sales distribution while ensuring effective channel execution. Key responsibilities include monitoring competitor activities, planning and implementing sales and promotional initiatives, and ensuring all partners operate in alignment with CelcomDigi's standards, brand values, and compliance requirements.

Responsibilities

Oversee performance of Controlled Channel Partners and retail outlets.
Drive growth and expansion of Postpaid sales distribution channels.
Monitor and report on competitor activities and market trends.
Plan and implement promotional initiatives at the store/outlet level.
Ensure dealer and outlet compliance with CelcomDigi's operational guidelines.
Manage and reconcile sales transactions and store assets.
Strategize and execute overall channel development and expansion plans.
Support and participate in on-ground initiatives including events, roadshows, and roving activities.
Evaluate and enhance retail operations processes for continuous improvement.

Requirements

This position is offered on a 2-year fixed-term contract basis.
Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
Minimum 3–5 years of experience in sales, retail operations, or account management, preferably in the telecommunications or FMCG industry.
Proven experience managing channel partners, dealers, or retail outlets.
Willingness to travel for store visits, roadshows, and on-ground activities.
Able to work in a fast-paced and dynamic environment, including weekends if required.
Strong negotiation, presentation, and stakeholder management skills.
Ability to build and maintain strong relationships with partners and internal teams.
Competence in analyzing market trends and competitor activities.
Proficient in using data to drive decision-making and reporting performance metrics.
Familiar with retail operations, stock management, and store performance analysis.
Ability to monitor and ensure compliance with corporate guidelines and operational standards.
Strong track record in achieving sales targets and growing distribution networks.
Experience in developing and executing sales strategies and promotional campaigns.

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia's leading telco-tech company — the nation's digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It's about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you'll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let's advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia's Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

Sales & Retail - Account Manager (Central)