About Us

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial

institutions.

Our company progresses on making international transactions faster, smarter, and better, in a constantly changing world and a competitive marketplace. Innovations in the cross-border payments landscape are introduced, new technology enables new opportunity. At the same time, the industry – and Swift – navigate through uncertainty (permacrisis), and Swift keeps relentless focus and strong track records on the reliability and resiliency of our services and platform, and our technology infrastructure and capabilities undergo transformation.

To be scalable and fast-to-market, we aim to automate, standardize, and simplify the tech layer underneath our business offering. As the Technology Platform group, we aspire to be a provider of technology services rather than a supplier of technology capabilities.

This necessitates a leadership role focused on defining, analysing, and validating functional requirements for large and complex projects, aligning closely with customers and other divisions. Success in this role involves evaluating solutions to technical and business problems, providing highly technical or relevant business knowledge, producing, and maintaining conceptual models, and leading business process redesign. The goal is to ensure operational excellence,

Role Overview

SWIFT is seeking for a Delivery Manager to lead the end-to-end delivery and operations of our Atlassian platforms (Jira and Confluence). This role replaces a traditional Product Owner model with a stronger focus on execution, vendor management, and delivery accountability.

You will be responsible for driving platform stability, managing BAU and demand, and ensuring successful delivery of ongoing transformation initiatives, including cloud migration and platform optimization.

This role also includes people and vendor leadership, with responsibility for managing consultants and coordinating across multiple service providers.

Key Responsibilities

Delivery Ownership
Own end-to-end delivery of Jira and Confluence services
Manage and prioritize backlog across BAU, enhancements, and transformation work
Ensure delivery timelines, quality, and outcomes are met
Vendor & Partner Management
Manage external service providers and consultants
Ensure clear scope, accountability, and performance tracking
Act as escalation point for delivery issues
Drive efficiency and cost optimization
Platform Operations (Run)
Oversee incident and service request management
Ensure SLAs are met and platform stability is maintained
Identify and reduce recurring issues
Drive automation and standardization to reduce manual workload
Demand & Change Management
Govern incoming requests and enhancements
Ensure proper scoping and prioritization
Balance BAU, enhancements, and transformation work
Transformation & Continuous Improvement
Support and drive Atlassian Cloud migration
Lead standardization of workflows, templates, and governance
Identify automation opportunities and improve user experience
Stakeholder Management
Act as the main point of contact for business and engineering teams
Provide clear updates to leadership
Manage expectations, priorities, and escalations
Team & People Leadership
Provide direction to internal team members and consultants
Ensure clear roles, ownership, and accountability
Support onboarding and capability development

Minimum Requirements

12-15 years of experience in delivery management, program management, or IT service delivery
Proven experience managing end-to-end delivery of enterprise platforms or applications
Hands-on experience with Jira and Confluence (user, admin, or delivery oversight level)
Experience managing external vendors or service providers
Experience operating BAU and transformation work in parallel
Strong understanding of incident, request, and change management processes
Ability to manage competing priorities across multiple stakeholders
Strong communication skills with both technical teams and senior stakeholders

What Success Looks Like

Clear ownership and control of delivery across BAU and transformation
Reduced operational workload through automation and standardization
Improved delivery predictability and stakeholder confidence
Strong vendor performance and accountability
Successful progression of cloud migration and platform improvements

What We Offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [HIDDEN TEXT] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don't meet every single requirement At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

Delivery Manager – Atlassian Platforms (Jira & Confluence)