The team you will be part of

Our Tech Team is the engine behind our digital capabilities—designing and building the platforms, tools, and systems that power our services across the eCommerce ecosystem. From automation to optimization to data integration, the team turns complex challenges into seamless solutions, enabling scale, speed, and smarter decision-making. With innovation at its core, Tech drives the digital backbone of our business and empowers every function to perform at its best.

The part you will play

We are seeking a skilled AI Consultant to accelerate automation and productivity across all departments of our e-commerce enablement business. This role will identify repetitive, high-volume tasks; evaluate automation opportunities; design AI-powered workflows; and drive deployment of solutions that reduce operational effort, increase speed, and ensure accuracy or enhance performance.

You will work closely with cross-functional teams to map processes, uncover automation opportunities, build prototypes, and collaborate with tech teams to deploy production-ready AI solutions. The ideal candidate is both analytical and creative, with strong problem-solving skills, excellent communication abilities, and a deep understanding of how AI can be applied pragmatically to business operations.

This role plays a critical part in accelerating Intrepid's internal productivity roadmap and shaping the company's adoption of next-generation AI and automation capabilities.

As an AI Transformation Consultant, you will:

1. Discovery & Assessment

Conduct process discovery workshops with different departments (Operations, Commercial, CS, Finance).
Map current workflows and identify manual, repetitive, or error-prone activities suitable for AI or automation.
Quantify effort, volume, turnaround time, error rate, and potential ROI for each opportunity.
Create and maintain an AI Automation Opportunity Backlog.

2. Solution Design

Propose AI agents, automation workflows, and tool integrations to streamline identified processes.
Recommend optimal solutions using workflow orchestration and application of AI.
Create proof-of-concepts (POCs) with assistance from tech for quick validation.

3. Implementation & Delivery

Collaborate with Tech teams to integrate AI workflows and build automations using platforms like N8n, Langflow, Gemini, OpenAI Assistants/Agents etc.
Run pilots, collect feedback, iterate, and scale.
Develop documentation, SOP changes, and training materials for end-users.

4. Measurement & Reporting

Track impact metrics like Hours saved, Cost reduction, SLA improvements, Error reduction and User adoption.
Present monthly Automation Impact Reports to leadership.

Requirements

What we are looking for - the ideal profile

Technical Skills

Hands-on experience with GenAI LLMs, AI agents, or automation platforms.
Proficiency in Python and no-code tools like N8n for automation.
Familiarity with databases, APIs, webhooks, and system integrations.
Experience in e-commerce, retail operations, or digital/marketplace workflows.

Consulting & Analytical Skills

Strong problem-solving with ability to break down complex workflows and translating business problems into solutions.
Ability to evaluate ROI and prepare business cases.
Comfortable leading workshops, interviewing stakeholders, and synthesizing insights.
Excellent communication skills and experience working with cross-functional teams.
Stay current with emerging AI technologies and recommend new applications.

Industry Experience (Preferred)

1+ year of experience in automation consulting, process improvement, AI delivery, or digital transformation.
Prior exposure to Ecommerce industry, e.g. marketplaces (Shopee, Lazada, TikTok), direct-to-consumer operations, logistics, or finance reconciliation workflows.

Benefits

In return, you will be getting

Shape how AI is applied at regional scale across a leading e-commerce enabler of 1000+ employees in south east asia.
Work on real, high-impact problems at scale—delivering real outcomes, not fluffy documents or experimental side projects.
Play a pivotal role in shaping Intrepid's next-generation, AI-powered operating model.
Tech is a strategic pillar for intrepid, so you will feel the love and recognition for your work, and will partner closely with business stakeholders, who as internal users of the tech will provide the real-world feedback and inputs which help to take our tech stack to the next level.

Ai Transformation Consultant