Ninjavan is looking for Regional Business Development Manager, Ninja Freight based in Malaysia, is Responsible for leading and growing the Ninja Freight Business unit in Malaysia. This role is central to driving commercial outcomes through a data-driven approach. Leveraging our current FMS (fr8labs) and its integrated CRM.

Key Responsibilities

1.NF MY Leadership & Commercial Growth
Lead and manage the Malaysia Ninja Freight business unit with full commercial accountability.
Drive acquisition of new clients and retention of existing accounts across Malaysia.
Use market insights and data analytics to develop go-to-market strategies, optimize pricing, and drive commercial decisions.
2.Sales & Account Management
Act as the lead point of contact for key clients within Malaysia, ensuring high levels of customer satisfaction and long-term retention.
Collaborate closely with Singapore and other regional teams (TH, ID) on cross-border deals.
Ensure all opportunities are properly tracked and updated in the internal CRM (within fr8labs) to maintain data integrity and accurate forecasting.
3. Solutioning & Quotation
Collaborate with Operations, Solutions, and Procurement teams to develop end-to-end freight solutions tailored to client needs.
Ensure timely and competitive quotation turnaround with strong value propositions.
Support complex deal structuring, including international shipments, vendor management, and custom solutions.
4. Cross-Functional Collaboration
Liaise with regional agents, operations, and vendors to ensure seamless execution of shipments from origin to destination.
Ensure all SOPs are followed on Fr8labs, including vendor onboarding, pricing, invoicing, and operational execution.
Resolve operational or shipment issues proactively by leveraging freight forwarding expertise and cross-functional collaboration.
5. Operational Excellence & Compliance
Oversee the implementation and adherence to commercial SOPs covering the entire shipment lifecycle, from confirmation to delivery.
Ensure accurate and timely onboarding of customers and vendors, and manage all commercial workflows via fr8labs/ CRM
Drive system adoption, CRM hygiene, and compliance across all stages of the sales and fulfillment process.
6. Market Research & Analysis
Conduct market research to identify new business opportunities and industry trends
Analyze competitor and market conditions to develop strategies for business growth.
Stay up-to-date on market trends and competitive activity.
7.Business Development
To identify and initiate quality business opportunities with new customers targeting SME and large size companies with decent size of logistics activities.
Develop and implement sales strategies business development plans to achieve revenue and margin targets.
Convert marketing generated lead into successful deals while proactively developing your own pipeline
Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and repeat business.
Prepare and deliver sales presentations and proposals to prospective clients.
Negotiate contracts and terms of agreements, aiming to maximize profitability while maintaining customer satisfaction.
Collaborate closely with internal departments including operation, customer service, finance to ensure seamless execution of customer requirements.
Find new opportunities through cold-calling or referrals

Key Requirements

7- 10 years experience in freight forwarding industry
Business development marketing freight forwarding products
Pricing & Solutioning experience across carriers or consolidators
Operational experience managing full shipment journey
Strong Excel / Google suite / data management skills
Strong communication skills
Strong attention to detail
Ability to deal with ambiguity
Stakeholder Management
Proven customer Success & strong retention ability
Knowledge of CRM and FMS essential
Bachelor's Degree in any field

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.