Who We Are

2UP is a brand new and exciting online casino and sportsbook. We are a spin off from one of the most well known brands that has been a principal sponsor of English Premier League football teams. Our focus is on the next generation of iGaming with an emphasis on cryptocurrency, original games, sports and esports for the global stage.

The Role

We are looking for a detail-oriented and proactive Operations Team Leader to join our growing online crypto casino and sportsbook team. This role is not limited to sports configuration but also involves managing end-to-end sportsbook operations, ensuring accurate market setup, monitoring real-time events, and collaborating with multiple departments to deliver a seamless betting experience to our players.

You will play a key role in supporting the success of our sportsbook product, optimizing operational processes, and ensuring the platform runs efficiently across different sports and betting markets.

Preferred Candidate

You bring hands-on experience in casino or sportsbook operations within the iGaming industry. You have strong analytical and problem-solving skills, can manage multiple tasks efficiently, and thrive in a fast-paced, dynamic environment. You are comfortable collaborating with remote teams, working with crypto platforms, and adapting to frequent operational updates.

What You'll Do

Sportsbook Operations

Configure and maintain pre-match and live sports events.
Monitor real-time events to ensure accurate odds, markets, and event data.
Conduct QA testing on new markets, tools, and feature updates.
Identify and escalate suspicious activities, market errors, or potential risks.
Provide sportsbook related support to Customer Service and internal teams.

Casino Operations

Coordinate with game providers for promotions, updates, and issue escalation.
Assist in casino promotion setup, bonus configurations, and feature testing.
Monitor casino game performance and identify anomalies or suspicious patterns.
Support content and configuration for new game releases.

Payment & Platform Operations

Handle daily withdrawal and deposit monitoring, including checking statuses with payment gateways.
Support production issue troubleshooting and follow-up with relevant teams until resolution.

Player Analysis & Reporting

Perform player analysis, including behavior monitoring and identifying risk indicators.
Prepare daily, weekly, and monthly platform performance reports for management.

Promotion & Marketing Support

Assist in planning, suggesting, and executing sportsbook and casino campaigns.
Set up promotional pages, bonus rules, banners, and content for ongoing campaigns.
Coordinate closely with Marketing, Product, and Design teams for timely execution.

Site, Help Center & Content Management

Maintain website content by updating postings, banners, and promotion detail pages.
Update and manage Help Center articles and Blog posts for new features, changes, or announcements.

Affiliate & External Coordination (Side Tasks)

Handle affiliate onboarding and management, including streamer setup, testing fund management, and monthly commission payouts.
Manage affiliate account issues and ensure proper tracking and reporting.
Assist in game provider promotion setup and verification.

General Operational Support

Provide frontline and backend support to Customer Service teams.
Participate in testing of new tools, integrations, or third-party feeds.
Contribute to improving workflows, documentation, and overall platform efficiency.
Perform additional tasks assigned by management as needed.
Must be willing to work long or flexible hours, especially during major sporting periods or campaign launches.

Job Requirements

Experience: 3 years of experience in sportsbook operations, sports trading, or a related field (crypto gaming experience is a plus).

Casino/Sportsbook Expertise: Strong knowledge of casino/sports, betting markets, and sportsbook platforms.

Language: Strong written and spoken Chinese and English.

Back-Office Expertise: Proficiency in using back-office tools, spreadsheets, and reporting systems.

Detail-Oriented Multitasker: Excellent attention to detail and the ability to multitask in a high-pressure environment.

Clear Communicator: Strong communication skills, both written and verbal.

Flexible Scheduling: Flexible with work schedules, including evenings, weekends, or major sporting events.

Crypto Familiarity: Familiarity with cryptocurrency and blockchain-based platforms is an advantage.

Bonus Points

Familiar with top online crypto casinos.
Experience working with major sportsbook providers (e.g., Betradar, BetConstruct, Digitain, etc.).
Knowledge of fraud detection and risk management processes in a sportsbook environment.
Previous involvement in sportsbook product testing or platform migrations.
Passion for emerging trends in sports betting, esports, or crypto gaming.

Operations Team Leader (Chinese & English Speaking)