About PRO-NET

Incorporated on 16th August 2022, a wholly-owned subsidiary of Perusahaan Otomobil Nasional Sdn Bhd. General (or Official) Distributor of smart vehicles in Malaysia & Thailand.

Our mission and vision are to become the leader in new energy ecosystem automotive solutions. Our business scope encompasses the distribution of New Energy Vehicles, provision of EV charging solutions, electronic parts and mobility solutions, finance and insurance services, retailing of accessories and merchandise, monitoring data services for customers as well as the latest technology in EV design and manufacturing.

The Role

Key Responsibilities:

Provide technical support to dealers, including online troubleshooting and on-site assistance when necessary.
Monitor and manage technical issue reporting using system-based tools (e.g., DMS Technical Inquiry and Technical Field Reports), ensuring timely communication between PRO-NET and dealers.
Assist in monitoring and reviewing quality control measures implemented by HQ/R&D.
Support the development and implementation of effective reporting systems to improve communication between PRO-NET and dealers.
Attend to retail customer concerns related to technical issues as required.
Manage inventory and conduct routine audits of special tools and workshop equipment; recommend corrective actions when needed.
Prepare technical and training-related reports as assigned by the immediate superior.
Assist in organizing technical training sessions, field service actions, and provide administrative support when necessary.

Qualifications and Requirements:

Degree in Automotive Technology, Mechanical Engineering, or any related field.
Minimum 3 years of experience in aftersales technical support within the automotive industry. Exposure to Hybrid, BEV, PHEV, and MHEV technologies is an advantage.
Strong hands-on background in roles such as Diagnostic Technician, Senior Technician, Quality Controller (QC), or Foreman.
Solid understanding of vehicle electrical systems, diagnostics, and repair procedures.
Excellent communication and customer-handling skills.
Capable of analyzing technical data and implementing continuous improvement strategies.
Proficient in writing clear and structured technical reports.
Agile, proactive, able to travel, and perform well under pressure.
Proficient in both English and Bahasa Malaysia (written and spoken); Mandarin proficiency is an added advantage.

Senior Executive, Technical Support (smart)