The Company

About Omega

Founded in 1848, OMEGA is a watch brand renowned for its excellence, innovation, and precision. Guided by a pioneering spirit, OMEGA has explored the depths of the ocean and the vastness of space, becoming the first watch worn on the moon. Its women's timepieces are celebrated for their elegance and creativity, while advancements in anti-magnetic technology and Master Chronometer certification continue to set new standards for performance and accuracy. As the Official Timekeeper of the Olympic Games since 1932, OMEGA is also a trusted name in world sports including golf, swimming, athletics, bobsleigh, and sailing. Beyond its achievements in timekeeping, OMEGA supports global initiatives through partnerships with Orbis International and the GoodPlanet Foundation, and its distinguished ambassadors include George Clooney, Nicole Kidman, Daniel Craig, Cindy Crawford, and many more.

Job Description

What You'll Be Doing

Client Engagement & Sales

Greet every client warmly, acknowledging their presence promptly upon entering the boutique.
Understand client preferences through attentive listening and thoughtful conversation.
Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.
Meet and exceed individual sales goals while contributing to overall boutique performance.
Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.

Client Relationship Management (CRM)

Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.
Manage and grow an active client book through CRM tools and clienteling best practices.
Demonstrate discretion and professionalism when serving high-profile and international clientele.

Brand & Product Knowledge

Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.
Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.

Boutique Operations & Teamwork

Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
Uphold company procedures and policies related to operation, customer service, security and compliance.
Follow the security and proper maintenance of stock timepieces.
Monitor competitors marketing activities and provide regular market intelligence to the Management.
Work closely with your team to create a supportive, positive environment

Profile

Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands
Passionate about client service and delivering exceptional experiences.
Professional, well-groomed, and confident in engaging with diverse clientele.
Strong interpersonal and communication skills.
Passion for luxury watches, craftsmanship, and brand heritage.

Job Location: Jalan Raja Chulan 67, 50200 Kuala Lumpur, Malaysia (Kuala Lumpur)

Company Address: The Swatch Group (Malaysia) SDN BHD Level 22 Wisma Goldhill 67, Jalan Raja Chulan MY-50200 Kuala Lumpur Malaysia

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