Role Description

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.

The part you will play

As a Senior Key Account Manager, you will be responsible for managing and growing the ecommerce business of one or multiple brands across all ecommerce platforms in Malaysia. As the brand's main point of contact and trusted advisor, you create the ecommerce strategy and annual plans for your brands and take ownership of their business like it is yours. You negotiate with brand and platform stakeholders to maximize the attractiveness of propositions for consumers and exposure for the brand, in order to grow the business. You have a firm grasp of ecommerce fundamentals, digital marketing, campaign development and the growth levers that the different marketplaces offer. You coordinate with our different in-house teams and ensure that collectively you make your brand(s) successful.

You are responsible for account NMV and revenue growth and work closely with the business development team to explore how your brands can benefit from additional services.

As a Senior Key Account Manager, you will take charge of

Grow account NMV and revenue
Build strong relationships with your brand and platform counterparts
Deliver expert recommendations on the best strategy / promotions / growth levers for brands
Develop annual growth plans and activation calendars and campaign proposals
Manage cross-functional team to drive brand performance (Content, Store Management, Operations, Chat)
Ensure all brand / store KPIs are met
Collaborate on onboarding and growth plans for new brands
Collaborate with management on NMV goals, planning and forecasting
Work together with Intrepid leadership to ensure account retention and growth
Coach and develop junior team members

What we are looking for - the ideal profile

University degree
Fluent in English and Malay, ideally proficient in Mandarin
Minimum 4 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
Experience in the FMCG category or merchandising will be an added advantage.
Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
Strong interpersonal, relationship and communication, listening and negotiation skills
Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
Experience in developing digital / ecommerce campaign plans
Analytical skills to analyze data and make performance improvement suggestions
Project management experience
Good Excel and PowerPoint skills

In return, you will be getting

We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business
From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities
Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts

Senior Key Account Manager (e-commerce)