Job Description

The Professional 1, Information Technology role is a critical position responsible for maintaining and optimizing the organization's IT infrastructure and operations. The incumbent will be entrusted with the following key responsibilities:

Oversee and maintain mission-critical IT operations for desktop, laptop, printer, and user support systems at the designated site.
Ensure strict adherence to IT Service Level Agreements (SLAs) by providing expeditious incident resolution and service request fulfillment.
Implement and uphold IT Incident Management protocols, including timely escalation of critical issues when necessary.
Conduct comprehensive monitoring and reporting of IT service performance metrics to ensure optimal system functionality.
Administer IT Security solutions and Patch Management systems, guaranteeing stringent compliance with operational and security protocols.
Liaise with Global Network and Global Server teams to facilitate seamless integration of network and server infrastructure projects.
Contribute to the maintenance and enhancement of IT systems reliability, security, and performance optimization.
Participate in the management and support of site-specific IT projects, including meticulous planning, execution, and progress tracking.
Engage in process improvement initiatives to elevate service delivery standards and operational efficiency.
Proactively identify opportunities to streamline processes, reduce systemic complexity, and enhance IT service delivery mechanisms.
Contribute to the ideation and implementation of innovative IT solutions designed to augment user experience and operational effectiveness.
Meticulously document and disseminate successful improvements for potential replication across multiple sites, fostering organizational learning and best practices.

Qualifications

Required:

Bachelor's Degree in Information Technology, Computer Science, or related field
At least 1 year of experience in the IT Operation field.

Preferred:

Knowledge in Artificial Intelligence, Machine Learnings, Data Analytics will be an added advantage
Basic knowledge of IT infrastructure, networking, and system administration
Eagerness to learn, innovate, and grow in a global IT environment

Skills:

Familiarity with IT service management concepts (e.g., ITIL) is a plus
Strong problem-solving, analytical, and communication skills.
knowledge in AI, Data Analytics, Machine Learning preffered.

Additional Information

#LI-SK1

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

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Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately toor email .

IT Operation Engineer