Your IT Future, Delivered

Senior Architect – SAP BRIM Convergent Mediation

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the world's largest logistics company. All our locations have earned the #GreatPlaceToWork certifi cation, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At DHL IT Services, technology is at the heart of everything we do. We build, run, and continuously improve digital platforms that support DHL's global logistics and eCommerce businesses. Our teams work closely with production systems, ensuring stability, scalability, and high data quality across complex, business‑critical solutions.

#DHL #DHLITServices #GreatPlace

Grow together

At DHL eCommerce, accurate and complete usage processing is essential to keeping global eCommerce running. As a Senior Architect – SAP BRIM Convergent Mediation, you will play a key role in ensuring reliable, stable, and scalable mediation processes that transform high‑volume usage data into billable items for downstream billing and invoicing.

You will work hands‑on with SAP Convergent Mediation (CM), Workflows Design, defining overall Enterprise and Technical Architecture and supporting day‑to‑day production operations, monitoring and troubleshooting mediation flows, resolving incidents, and handling reprocessing activities. Your role will combine production support, system configuration, and technical analysis, while closely collaborating with Convergent Invoicing (CI), Convergent Charging (CC), FI‑CA, and global IT teams.

You will grow your expertise by working with real production usage data in a global environment, gaining a deep understanding of end‑to‑end BRIM processes (mediation → charging → billing) and contributing to continuous improvements that directly impact DHL customers worldwide.

Ready to embark on the journey Here's what we are looking for:

We are looking for a Senior Architect with strong hands‑on expertise in SAP Convergent Mediation (CM).

Strong in understanding in Business Process and further define the overall Enterprise & Technical Architecture. Good knowledge of downstream SAP BRIM components, such as CI, CC, SOM and FI‑CA, is an important advantage.

You are a technology‑oriented professional with:

Hands‑on experience in SAP BRIM Architecture and Business Process Design with further impact on CM Workflow Design, Project Implementation & Production Support.
Strong Integration Knowledge across CI, CC, SOM and other non-SAP Interfaces.
Very good understanding of mediation processing and usage data handling
Experience with incident analysis, troubleshooting, monitoring, and reprocessing
Ability to work independently and prioritize tasks under time and workload pressure

As you will work in a multinational environment, good spoken and written English is required for cross‑region collaboration.

An array of benefits for you:

Hybrid work arrangements to balance in-office collaboration and home flexibility.
Outpatient (unlimited) and inpatient medical coverage for employees.
Personalized flexi benefit plan for you and your family.
Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.