Location: Kuala Lumpur City Centre

Work Model: 5 days onsite

We are partnering with a leading global technology services provider supporting one of the world's most advanced hyperscale data centre environments.

They are seeking a Project Coordinator to support day-to-day operational coordination across large-scale network operations and data centre infrastructure environments supporting globally distributed infrastructure.

This is an excellent opportunity for a graduate or junior-level engineer to gain exposure within a highly advanced hyperscale operations environment whilst working alongside experienced network, infrastructure and operations teams.

The environment is heavily focused around:

• Hyperscale Data Centres

• Backbone & Core Network Operations

• Carrier & ISP Connectivity

• Smart Hands / Remote Hands Coordination

• Data Centre & Colocation Operations

• Cross Functional Operational Support

• Hardware Logistics & RMA Coordination

Responsibilities:

• Coordinate daily operational activities across multiple regional teams supporting production network environments

• Work closely with Smart Hands, Remote Hands and facility providers to support operational activities and issue resolution

• Assist with monitoring and maintaining operational tickets within defined SLAs

• Coordinate with hardware vendors regarding RMA processes, shipment tracking and hardware logistics to and from facilities

• Participate in operational meetings, document action items and follow up on key deliverables

• Support operational reporting activities including weekly updates, action tracking and project coordination tasks

• Assist with identifying operational issues, recurring problems and escalation requirements

• Work closely with Service Delivery Managers and Project Managers to support operational reporting, metrics and KPI tracking

• Coordinate across regional operations teams to assist with ticket resolution and operational workflows

• Support process improvement initiatives and operational documentation activities

• Assist with maintaining operational schedules, work tracking and coordination activities across multiple teams

• Participate in daily operational handovers and on-call support rotations as required

• Maintain strong communication with internal teams, customers and external vendors across operational environments

Requirements:

• Bachelor's Degree or Diploma within Information Technology, Engineering or a related field

• 0 to 2 years of experience within IT operations, project coordination, network operations or infrastructure environments

• Strong communication skills both written and verbal

• Comfortable coordinating across multiple teams within fast-paced operational environments

• Strong organisational and multitasking capability

• Experience using Microsoft Excel and Google Workspace tools

• Ability to prioritise workload and manage multiple operational tasks simultaneously

• Strong customer service and stakeholder communication skills

• Positive attitude with a willingness to learn within a technical operations environment

• Ability to work independently and collaboratively within team environments

• Strong problem-solving and decision-making capability

• Flexibility to support regional operational requirements when required

Beneficial Experience:

• Exposure to data centre, colocation or POP environments

• Understanding of network operations or infrastructure operations environments

• Exposure to logistics, hardware shipments or operational coordination activities

• Experience coordinating with vendors, facility providers or technical operations teams

This is an excellent opportunity to build a long-term career within a highly advanced hyperscale infrastructure environment supporting large-scale network and operational teams.

Please apply directly or contact me for a confidential discussion.

Project Coordinator (Data Centres)