Overview:

Creator Support Specialist's responsibility is to provide high-quality assistance to Creators in a gaming and user-generated content (UGC) ecosystem. This role will be responsible for managing Creator inquiries, gathering feedback, coordinating content creation tasks, and ensuring a smooth operational experience for the community. This role requires strong communication skills, project coordination experience, and familiarity with UGC platforms.

Qualifications

Proficiency in English (B2 or higher) for verbal and written communication
Strong interpersonal and problem-solving skills
Experience managing Discord groups or similar online communities
Ability to work independently and as part of a team

Preferred Qualifications/Skills

Experience in game community management and UGC game operations
Knowledge of conflict resolution strategies to maintain a positive community
Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)
Experience in UGC project development, understanding workflows, and best practices

Responsibilities

Creator Support & Community Engagement
Respond promptly to inquiries from Creators, utilizing FAQs and reference materials
Communicate effectively through various channels, including online Q&A sessions and documentation
Gather and document feedback from creators to enhance the overall support program
Manage online communities, including Discord, and foster a positive environment
Project Coordination & Task Management
Assign game development tasks to Creators based on project schedules
Clarify task requirements, track progress, and ensure timely delivery
Collaborate with internal teams to implement improvements based on Creator feedback
Communicate with the Creator to adjust based on internal feedback concerning the deliverables

Salary: Up to 4500RM

Shift: 24/7 (5days work, 2 days OFF)

DOJ: May

Creator Support Specialist (UGC) - Mandarin and English