Salary Range

RM 3000 - RM 5500

Location

Maluri, Kuala Lumpur, Malaysia

Job Summary

We are looking for a Cloud Technical Support Engineer to support and manage enterprise cloud infrastructure across multiple cloud platforms including Alibaba Cloud, Tencent Cloud, AWS, and Microsoft Azure and other clouds. This role is responsible for cloud resource deployment, troubleshooting, technical support, system monitoring, and assisting clients with cloud-related issues and optimization.

Job Responsibilities

Provide technical support for cloud infrastructure and cloud-related services
Assist customers with cloud account setup, cloud resource deployment, and configuration
Monitor server, network, and cloud system performance
Troubleshoot issues related to cloud services, networking, Linux/Windows systems, and connectivity
Support multi-cloud environments including Alibaba Cloud, Tencent Cloud, AWS, and Azure
Assist in cloud migration, cloud optimization, and cost-saving recommendations
Handle technical escalation and coordinate with cloud providers when necessary
Maintain proper documentation, reports, and incident records
Provide standby or shift support when required

Requirements

Diploma or Degree in IT, Computer Science, Networking, Cloud Computing, or related field
Basic understanding of cloud platforms such as AWS, Alibaba Cloud, Tencent Cloud, or Azure
Knowledge in networking, server administration, Linux, Windows, DNS, VPN, or firewall configuration
Familiar with cloud infrastructure concepts, virtualization, and system monitoring
Good troubleshooting and problem-solving skills
Able to work independently and in a team environment
Fresh graduates with cloud-related knowledge are encouraged to apply
Cloud certifications (AWS / Azure / Alibaba Cloud / Tencent Cloud) will be an added advantage
Able to work in shift, 7*24(3 shifts)

Preferred Skills

Linux administration
Basic networking and routing knowledge
Cloud deployment and maintenance
Server monitoring and troubleshooting
Technical customer support experience

职位简介

我们正在寻找一位 Cloud Technical Support Engineer(云技术支持工程师),负责企业云基础架构的技术支持与维护工作。该岗位将涉及多云平台(Alibaba Cloud、Tencent Cloud、AWS、Microsoft Azure)的日常管理、故障排查、客户技术支持及云资源部署,协助客户建立稳定、安全及高效的云端环境。

工作职责

提供云服务器、云基础架构及云相关服务的技术支持
协助客户进行云账号开通、云资源部署与配置
监控服务器、网络及云系统运行状态
排查云服务、网络、Linux / Windows 系统相关技术问题
支持 Alibaba Cloud、Tencent Cloud、AWS、Azure 等多云环境
协助客户进行云迁移、云优化及成本优化建议
处理技术升级问题,并与云平台官方技术团队沟通协调
维护技术文档、故障记录及系统报告
根据业务需求提供值班或轮班支持

任职要求

IT、计算机、网络、云计算相关科系 Diploma 或 Degree
对 AWS、Alibaba Cloud、Tencent Cloud 或 Azure 等云平台有基础了解
具备基础网络、Linux、Windows、DNS、VPN、防火墙等相关知识
熟悉服务器、虚拟化及云基础架构概念
具备良好的问题分析与故障排查能力
能独立工作,同时具备团队合作精神
欢迎应届毕业生申请(具备 cloud/network 基础优先)
拥有 AWS / Azure / Alibaba Cloud / Tencent Cloud 相关认证者优先考虑
可以接受轮班7*24。(3班)

加分条件

Linux 系统管理经验
Networking / Routing 基础知识
Cloud deployment 与 maintenance 经验
Server monitoring 与 troubleshooting 能力
Technical support 或客户技术支持经验